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Sheridan Ford
Wilmington, DE
396 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 396 reviews
November 20, 2025
Service was terrible. Got my vehicle towed in to Sheridan ford in Delaware. Was told by service staff Rodney that my engine was a total loss. Long story short, Rodney didn Got my vehicle towed in to Sheridan ford in Delaware. Was told by service staff Rodney that my engine was a total loss. Long story short, Rodney didn’t return call after I asked for quote to replace the engine. So I arrived at the dealer to speak with Rodney in person, I waited for 40 min in lobby. Rodney never showed his face. Wanted to speak with service mgr as I could see him speaking with an employee in side his glass wall office as we caught eyes a couple times. He could tell I needed to speak with someone as the greeter girl was afraid to call him. So I left and returned the next day to pick up my vehicle with tow truck. Rodney still now show in the wait area. Second opinion resulted in a quote of 2100.00 and vey pleased with a knowledgeable mechanic other than a ford dealership. Don’t go to Sheridan ford for service. So sad More
by Wackamuthafka
Employees Worked With
Rodney service advisor
November 17, 2025
Everyone in the dealership I saw and dealt with were very friendly. They all made purchasing a vehicle an easy and pleasant experience. I feel I got an amazing deal. friendly. They all made purchasing a vehicle an easy and pleasant experience. I feel I got an amazing deal. More
by william63wendt
Employees Worked With
Dave Hernandez
July 20, 2025
Was able to get an appointment the same week at a time convenient for me. Fast service while I waited. convenient for me. Fast service while I waited. More
by ghicks136
Employees Worked With
