Sherman Dodge Chrysler Jeep RAM

Service was well handled. I came in for 36000 mile preventive maintenance. The process was as expected, but could have been faster for the type of work performed. All in all, I came in for 36000 mile preventive maintenance. The process was as expected, but could have been faster for the type of work performed. All in all, there were no surprises, and was advised on the next item due for a pm. More

My experience at Sherman Dodge Lauren was very informative and listened to what I needed as apposed to what I wanted and she did the xxxx thang. She found a vehicle that fit the dis Lauren was very informative and listened to what I needed as apposed to what I wanted and she did the xxxx thang. She found a vehicle that fit the discription to the tee! So with that being said, I’m in my vehicle I’m also great full that she was my sales woman! I will refer her to many of my family and friends! She made me feel like family! More

Pretty Smooth! I was so nervous about going in to trade in my car. Joe and Mary helped me all the way through and made sure I understood everything. I am very happy I was so nervous about going in to trade in my car. Joe and Mary helped me all the way through and made sure I understood everything. I am very happy with my Jeep Compass '19!! More

Una muy mala experiencia Pésimo trato por parte del vendedor José Gormaz, en la prueba de manejo hiba bostezando , callado, ninguna explicación sobre la camioneta intente hace Pésimo trato por parte del vendedor José Gormaz, en la prueba de manejo hiba bostezando , callado, ninguna explicación sobre la camioneta intente hacerle la plática y no hubo poder humano para hacerlo hablar y sus pocas respuestas fueron secas y con tono de hartazgo, la camioneta sucia, con muchas piedras en el piso , cuando terminó la prueba de manejo se adelantó a caminar , nunca nos esperó para entrar juntos , ya adentro se dirigió de manera déspota, estuve apunto de cancelar la compra por tanto maltrato, hasta que llegó la srita Lauren Davis ahí cambiaron las cosas, el trato fue mejor y respetuoso pero muy lento, honestamente No los recomendaría y espero no tener necesidad de regresar. More

Poor Experience I just purchased a 2018 jeep grand Cherokee from this dealership and it couldn’t of been less professional. My sales consultant, Joe, what is the o I just purchased a 2018 jeep grand Cherokee from this dealership and it couldn’t of been less professional. My sales consultant, Joe, what is the only bright spot in the transaction. In looking for any concession on the Internet price, I was asked to believe that the dealership had bought the vehicle at auction for $800 more than their Listing price. Negotiations in general were a headache. I had someone from the Internet sales department texting and emailing me that we could not negotiate a price without being at the dealership (big red flag) even though I live an hour and a half away. I wanted to make certain before I invested my time to travel there that we had a agreed-upon price. Fortunately the sales consultant understood that and made every effort to do so. In the end the only way the dealership would offer a concession on the vehicle is if I financed it. I simply wanted to walk in, pay cash, and leave. They weren’t motivated by that type of customer. I ultimately chose to move forward with the transaction and asked my sales rep to have all the paperwork ready so that after I arrived with my wife and kids late on a Friday evening, we could move quickly, and my family could get back on the road headed home. Unfortunately this dealership wasn’t capable of that either. In the end it took almost an hour and a half for this dealership to process paperwork for a cash buyer with no trade-in. I would honestly pay more if I had to do it all over again just to purchase this vehicle from a professional dealership. Buyer beware. More

Bait and switch The least trusted jobs in America are Congress Members and Car Salespeople. Unfortunately, Al Mueller and others I spoke to from Sherman Dodge Chrysle The least trusted jobs in America are Congress Members and Car Salespeople. Unfortunately, Al Mueller and others I spoke to from Sherman Dodge Chrysler Jeep RAM were unable to live up to the low expectation we have of car salespeople in America. Shop at this dealer at your own risk but be warned or their bait and switch and deception. Dexter More

Great Service I rolled in at 8 am on a Saturday morning to have a few things done to my Grand Cherokee that I'd been putting off. I had a recall notice I'd receive I rolled in at 8 am on a Saturday morning to have a few things done to my Grand Cherokee that I'd been putting off. I had a recall notice I'd received months ago, a tire with low pressure, and was in need of an oil change and tire rotation. I was relieved that the service department was able to get my vehicle in right away and based on the technicians recommendation I also had my brake fluid flushed. All that took a little over 2 hours, which I felt was really fast, I honestly expected to be there twice as long. If there is one thing that needs improvement, it's the waiting area. The furniture is nice and there is plenty of it, but there isn't bottled water, which I did later find in the showroom, and the vending machines do not accept credit cards. I hadn't eaten that morning and was a little bit hungry, but only had large bills and plastic, so I didn't end up getting anything. Also, they provide you with a coupon for a free wash when the service is complete. I've been to other dealers that run your car through the wash for you, I'm not sure why they opt not to do that, it would be a nice perk for customers who have already been waiting to have a freshly washed car to drive out in. Overall I was very satisfied with the level of service I received and will definitely return in the future. More

Joseph Vicario He helped us so much. The guy is a pro and i thank him so much for helping us. Great work and continue to help the young people. He helped us so much. The guy is a pro and i thank him so much for helping us. Great work and continue to help the young people. More

Great experience - love our new ride! Joe, our salesperson, was great! He got our trade-in looked at quickly and got the keys for the test drive of the car we were looking for right away. Joe, our salesperson, was great! He got our trade-in looked at quickly and got the keys for the test drive of the car we were looking for right away. We were out the door with a new (to us) car and all of the paperwork done in under an hour. More

Best dealership experience I had an overall great experience. I walked in Sherman Saturday, knew what I wanted, and on a time crunch. By Monday, I was walking out with the Jeep I had an overall great experience. I walked in Sherman Saturday, knew what I wanted, and on a time crunch. By Monday, I was walking out with the Jeep I wanted with a special thanks to Lauren and the Sherman team! I highly recommend this dealership, and regard not visiting sooner! Thank you. More