Sherman Dodge Chrysler Jeep RAM

Amazing Experience In all of my car buying experiences this is by far the best experience I’ve had! Everyone from JR to my salesperson Romino and the manager Lukas were In all of my car buying experiences this is by far the best experience I’ve had! Everyone from JR to my salesperson Romino and the manager Lukas were superb. I wasn’t pressured everything went through smoothly and I was made to feel at home! More

Horrible Experience My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refu My wife was your dealership for over FIVE hours. No one had the guts to communicate the extent of the problem. And just keep putting her off. Refused to provide any information on the time of completion of services. And she had to waste her whole day sitting in the waiting room. Will Never Purchase Another Vehicle from this dealership. Lost any referrals and recommendations More

Awesome Service with David G My recent visit to the Sherman Dealership with David Gayles was an incredible experience. David was fast, efficient, and most importantly respectfu My recent visit to the Sherman Dealership with David Gayles was an incredible experience. David was fast, efficient, and most importantly respectful and socially intelligent. I've been to a few car dealerships where all the car salesmen are either pathetic, impersonal or slightly arrogant. And I've walked out of every car dealership that treated me with the slightest disrespect. However, DAVID G KNOWS HOW TO COMMUNICATE EXCEPTIONALLY WELL. He kept me in the game and had me walk out with a car in under 3 hrs. UNBELIEVABLE. NO xxxxxxxx. NO SLIMY SALES TACTICS. NO DISRESPECT. I commend this dealership for valuing DAVID G as a salesman, and would recommend this dealership based on my positive experience with him. More

Great staff I loved the experience we had a Sherman Dodge in Skokie. We usually hate going to dealerships because the salesmen are super pushy. Not here, Niko was I loved the experience we had a Sherman Dodge in Skokie. We usually hate going to dealerships because the salesmen are super pushy. Not here, Niko was great at helping us find a car that fit out needs. He gave us space to discuss what we wanted and gave us suggestions when needed. If we ever need to buy a car again, we'll defiantly be going back and asking for Niko. More

Cheated I’d give them zero stars if I could. Completely dishonest and unprofessional. I was there for at least 8 hours while they attempted to talk me into a I’d give them zero stars if I could. Completely dishonest and unprofessional. I was there for at least 8 hours while they attempted to talk me into a deal and would not return my trade keys for me to investigate other options. When we finally reached a deal I found out weeks later that the finance amount was for a much higher amount than we agreed to. DO NOT GO HERE! More

Enjoyable I normally do not enjoy going to a car dealership. Your sales people and management team were very knowledgeable and helpful which made the whole exp I normally do not enjoy going to a car dealership. Your sales people and management team were very knowledgeable and helpful which made the whole experience enjoyable. More

Service of new engine I am extremely happy with the work and overall experience they took with my needs. I’m happy to say I’d go back again for all my cars needa I am extremely happy with the work and overall experience they took with my needs. I’m happy to say I’d go back again for all my cars needa More

Fantastic Experience We drove to Sherman Dodge from nearly 2.5 hours away. Sherman Dodge was not our original destination, after calling another dealership to confirm the We drove to Sherman Dodge from nearly 2.5 hours away. Sherman Dodge was not our original destination, after calling another dealership to confirm the availability of a specific vehicle and the price, we showed up to the vehicle not being there and a price of nearly $6,000 over the advertised price. (Basically, don't go to Gurnee Dodge Chrysler Jeep). I quickly looked up vehicles in the nearby area as we had already traveled 130 miles and didn't want to turn around empty handed. I found a listing for a 2019 Jeep Cherokee Limited at Sherman Dodge. I called to confirm the availability and price and they made me an appointment for half an hour from then. We arrived, met Romino, drove the immaculate vehicle, talked numbers and walked out of the dealership with my amazing Jeep! Romino and everyone else we worked with was fantastic! Thanks to them I was able to return home in my new Jeep! More

Poor Customer Service I leased a new Jeep Wrangler and there were a few "We Owe" items to be corrected via the service department. I dropped off the vehicle for the servic I leased a new Jeep Wrangler and there were a few "We Owe" items to be corrected via the service department. I dropped off the vehicle for the service appointment. The following day no one called to provide status; I called and was informed they would call me right back with status. After two hours, I called back and was informed it was ready for pickup. I proceeded to pickup the vehicle and discovered only 50% of the work was completed. I discussed this poor execution with the Service Manager, and to resolve the issue, he would schedule a pickup/service appointment & have the remaining work completed. On the day of the pickup/service appointment, I do not receive a pickup nor phone call. I give him 24 hours to call, still nothing. I call him and get a handful of excuses. Next he promises, he will arrange for pickup/service appointment for Monday by 8:30am. And you can guess what happens on Monday, at 10am I receive a call from a service writer asking what needs to be completed. I expressed my disbelief that I need to explain the situation again. The service writer call his manager and calls be back an hour later. Next we agree to pickup/service the vehicle on Wednesday morning. I receive the vehicle back Friday afternoon, and again all the work order was NOT completed. No followup from the service writer, no followup from the service manager, no followup from my sales rep ... Customer Service is not even close to being a priority at this dealership. I will not be returning nor recommending it to others. More

Worst Experience Ever Sherman Dodge Chrysler Ram has got to be the WORST dealership and service department I have ever encountered in 30+ years of buying cars and having my Sherman Dodge Chrysler Ram has got to be the WORST dealership and service department I have ever encountered in 30+ years of buying cars and having my cars serviced. SAVE YOURSELF A HEAP OF PAIN AND AVOID THIS DEALERSHIP AT ALL COST! I purchased a new 2014 Ram pick-up truck from them in November 2014. The sales price negotiation process was fine, but the financing department was a disaster. After repeatedly stating we did NOT want to purchase an extended warranty, the paperwork ended up including an extended warranty for a substantial amount. The finance guy seemed to not know how to do his job, but now I think this was an act and a tactic to sell unwanted services. We ended up keeping the warranty as this was the first (and likely the last) Chrysler/Ram purchase and we had been there for hours dealing with their supposed incompetence. Upon delivery, they truck was dirty and they only provided us with 1 key to the vehicle and had to be contacted multiple times to obtain a second key. We also left the truck with them for over a week for some dealer installed upgrades and service. Upon arriving to pick-up the vehicle after calling and taking time off work to go there, we found that none of the work had been completed and the parts had not even been ordered. The service people blamed the parts department and the parts department blamed the service department. Unacceptable! At that point, I was done with this dealership and stated that I would never spend a dime there again. We began having the truck serviced at a dealership closer to our home. The check engine light kept coming on and the new dealership felt that the repair would not be included under the warranty. We had the repair made and afterwards contacted the extended warranty company and learned it was covered and filed a claim. However, they could not process the claim without Sherman Dodge "releasing" the contract to allow the other dealer to do the work. Sherman has REFUSED to release the contract after speaking with me and even the claim rep from the warranty company contacted them and they refused again to release the contract. The only recourse I have now is the try to cancel the remaining term of the contract to recover some of the substantial cost, possibly contact the Better Business Bureau, and file a complaint with Chrysler Corporate regarding this unethical dealer who is damaging the reputation of the Chrysler company. As I noted, the chances of my purchasing another Chrysler product has been damaged which is sad because I like some of their vehicles. You will see so many negative reviews here of this dealership with responses apologizing and requesting the person contact the dealership. They contacted me after my horrific buying experience but nothing changed, nothing done. This is simply a ploy to make them look better with nothing done to remedy the situation. Don't fall for it! Be sure to do your research before making any big decisions, and there are plenty of other dealerships you can go to. I've learned my lesson and hope this can help you avoid a similar mistake. More