Sherman Dodge Chrysler Jeep RAM

made an appointment with their service department 1 week in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the j in advance, took the day off of work, called the day before the appointment to confirm and they had no record of it. unprofessional. stay away. the joke was on me. More

I can't say enough about Sherman Dodge and more importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, importantly my sales person Armando Bulnes. I have purchased several vehicles from Sherman and I always trust Armando with my business - he's honest, beyond knowledgeable and honestly cares about what he's selling you. If I could give him 10 stars I would - Sherman Dodge you need more people like Armando - please don't ever lose him!!! More

Mislead. Invalid information, was told to come in and we were approved, after driving 2 hours to the dealership…just to be told they were unsure of the situat Invalid information, was told to come in and we were approved, after driving 2 hours to the dealership…just to be told they were unsure of the situation. Alexa, and Addison made this a worse situation than it was before I came. 10/10 wouldn’t recommend. More

Darius’s Witek is very knowledgeable and a good communicator ~ Made me drive a Mercedes. YAY ~Thank you~ communicator ~ Made me drive a Mercedes. YAY ~Thank you~ More

I’d love to share the most terrible experience we had at Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we Sherman Dodge today. I will not name the sales person as he was not the reason for the terrible experience. It was the management behind him. When we arrived to see the SRT our sales person took the keys to the trade in that was paid off mind you. Showed us the vehicle in the showroom then I asked to be introduced to manager who was Reggie because we requested once the dealership ran the credit we discuss what banks would be our best option because we did not want the credit to take a big hit. After I met Reggie and started to explain our request he proceeded to cut me off and give me the exact plan of action I was going to ask him for. Great! Right? Nope! We sit and wait.. the sales person comes back to ask for a co signer and could not provide a exact reason why. Which already told me they ran the deal with banks because they realized their profit on this vehicle may have not been as high as they wanted. Before he came back asking for a co-signer he actually stepped away because I asked what our out the door number would be with trade in and money down, which we never got the out the door by the way. The sales person goes back to the sales tower to get an exactly reason why they want a cosigner. Then a different manager comes me and tells me “still waiting to hear back from the banks but..” then goes to explain reasons why a co signer could help. When I asked what banks they were waiting on he said you know like Chase, Bank of America.. I asked what information he needed from the banks.. he said an approval. So I explain that we were lied to because that implies Reggie ran the credit with banks and at this point we had already received 5 notifications that the credit was hit. This manager proceeds to stutter as I caught them in their lie then says he’ll have to confirm what Reggie actually did. We’ll neither manager came to speak with us after that because they knew they couldn’t lie anymore. Didn’t even have the decency to say bye as we walked out or a simple I’m sorry it was heads down at this key board when I looked their way. So many people told me Sherman will screw you over, I tried to give them the benefit of the doubt. And everyone who said this dealership is not for the customer was correct. This place is a xxxx joke and simply a waste of anyones time. Let me tell you I would of rather waste my own time being my own cashier at Walmart. We left and are still getting notifications about banks pulling our credit. More

If you want to take your car back Three times for the same problem then I highly recommend them, other wise do not use Sherman Dodge! same problem then I highly recommend them, other wise do not use Sherman Dodge! More

Refused to fix their mistake in any way. I ordered a 2022 jeep rubicon limited edition gobi though Sherman Dodge. Patrick was the original salesman who I made out my order with. We copied o I ordered a 2022 jeep rubicon limited edition gobi though Sherman Dodge. Patrick was the original salesman who I made out my order with. We copied over the build that I had saved to my phone. Seemed fairly easy. I paid the $1000 nonrefundable order deposit and got a printout of my order. I was out of town when the order came in so I was unable to just visit the dealership and had to communicate through calls and text. I was passed along to Armando when the jeep was being shipped to the dealership. That was when I found out that around $3000 in extra options and the WRONG interior color was added to the order. 2022s were no longer able to be ordered so the only options would be to fix the interior, offer a discount on it, or offer a deal on a 2023 in a different color. None of which were actually offered. I received calls from Jay, telling me the team was thinking about me and they were looking for a solution, and then from Reggie, telling me it was impossible to order and swap out the interior. When I asked Jeep to help get them the parts, they were told Sherman Dodge had no customer with my name and were unable to help. Armando continuously reassured me that he was looking into other deals/discounts that could be made with the 2022 or a new order on a 2023 but could never give me any options. I then found out after a few days of them receiving the jeep, that they listed it for sale, at the same time telling me they were looking for solutions. It took them one week after receiving my jeep, offering only options to pay full price the way they ordered it, and then giving back my nonrefundable deposit. Their bottom line is clearly more important than any customer or any mistake they make. More

Workers cracked my screen to my rear TV, never was fixed. Called them for 6 weeks straight & always gave me the runaround. All they care about is the sale at the moment & not about the customer. Was planning Called them for 6 weeks straight & always gave me the runaround. All they care about is the sale at the moment & not about the customer. Was planning on purchasing another vehicle, DEFINITELY NOT FROM HERE! More

I was amazed by the service given to me before even arriving to Sherman Dodge. Sam Garner prepared everything prior to me coming and I didn't stay all day at the dealership. arriving to Sherman Dodge. Sam Garner prepared everything prior to me coming and I didn't stay all day at the dealership. More

I bought a car from this dealership last year. My vehicle, a year later, died. It's under warranty according to sales. I was told I had a 100,000 mile powertrain warranty at that. Well, when I too My vehicle, a year later, died. It's under warranty according to sales. I was told I had a 100,000 mile powertrain warranty at that. Well, when I took the car to the dealership to get fixed under the powertrain warranty, the dealership told me that my warranty didn't exist. Period. I only bought this car because of the warranty they said I had. This place will tell you anything to make a sale. Now I don't have a car and nobody from the dealership will give me the time of day. More