Sherman Dodge Chrysler Jeep RAM

This was by far the worst experience I have ever had buying a car. They promised to get me a new key by Monday and have not delivered, I had to make multiple calls to the sales person Charlie the sales buying a car. They promised to get me a new key by Monday and have not delivered, I had to make multiple calls to the sales person Charlie the sales manager Reggie and the customer relations manager Nicole just to get an email saying they would actually do what they promised( they still have yet to send the correct information). I can’t put it in any stronger words do not do any business with them ever. More

Prompt, courteous and knowledgeable are the first three words that come to mind after my visit to Sherman Dodge Chrysler Jeep dealer. Although it was my first time there, they treated me as if I had been words that come to mind after my visit to Sherman Dodge Chrysler Jeep dealer. Although it was my first time there, they treated me as if I had been a lifelong customer. More

The dealership is great. But I don't like coming back to retrieve my items and find out that they were stolen. Those eye glasses cost me a lot of money!!! retrieve my items and find out that they were stolen. Those eye glasses cost me a lot of money!!! More

I was told I would get a call the following day and didn't. The price was high for the type of work done (ETC replacement). I had to call the day after I was supposed to hear back and was told the vehi didn't. The price was high for the type of work done (ETC replacement). I had to call the day after I was supposed to hear back and was told the vehicle was done but the service person I spoke with wasn't in, so of course they could not verify that he had told me a coupon would be applied. The cost was less than the quote which was nice, but it still shouldn't cost 860 bucks to get a throttle body replaced and even though the receipt said no coupon was applied I was "assured" that it had been included (but with not proof?). I may not go back since there is nothing exceptional about this dealer. More

Service was good except they didn’t top off my fluids (windshield washer) during an oil change which should be considered standard for this type of service. (windshield washer) during an oil change which should be considered standard for this type of service. More

My service with Nikko Urbanio was great. Nikko Urbanio is great to work with and I will continue to ask for him. He told me he would get me out of the service department in two hours and he Nikko Urbanio is great to work with and I will continue to ask for him. He told me he would get me out of the service department in two hours and he did what he told me. He is a great service rep. and experience and I like dealing with him. He the one I come to get my service. More

It was a pleasure to work with Nikko Urbanio service rep. because he is friendly and knows his job. I would recommend him to others. because he is friendly and knows his job. I would recommend him to others. More

Not everything was good, and negotiation was not easy , but Nick from sales dep. was nice, friendly, helpful and polite. He was helpful and not pushy. but Nick from sales dep. was nice, friendly, helpful and polite. He was helpful and not pushy. More

Where do I begin??? Mary Lamarca is amazing. I came in with a 2012 Equinox. I was upside down on the loan by about $4k. It had 138k miles on it. Mary was not pushy. She spent the better part of 7 hours sh with a 2012 Equinox. I was upside down on the loan by about $4k. It had 138k miles on it. Mary was not pushy. She spent the better part of 7 hours showing me vehicles and taking me for test drives. She appeared like she genuinely cared about doing what was best for me. I could not be happier. Long story longer. She put me in a 2019 with 70 miles on it and she stayed within my budget. I will be buying my next vehicle from Mary. I will also send anyone I know looking for a vehicle to her. Mary is a real asset to your company. She made the car buying process enjoyable. Who’d thunk it! Thanks Mary. You are the best!!! More

Buying Experience The process was too lengthy and I was not properly informed of the time frame. I felt rushed at certain points and would have preferred more time to The process was too lengthy and I was not properly informed of the time frame. I felt rushed at certain points and would have preferred more time to move through the process. More