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Short-Redmond Ford

La Follette, TN

4.3
179 Reviews

1916 Jacksboro Pike

La Follette, TN

37766

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Showing 179 reviews

October 04, 2021

Scott Stanfield was great to work with, a. no hassle purchase. Go by and see Scott. More

by billsnodgrass2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Stanfield
October 01, 2021

Very pleasant to deal with. Got a good rate, a fair deal on my car. I do love my car and it seems to be in very good condition. I would deal with them again. Anthony was very nice and enjoyed dealing with h More

by turbokur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
September 24, 2021

Salesman was great, listened carefully and then showed me exactly waist I was looking for. The buying experience went smoothly and am very happy with purchase. More

by Tedn208
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
August 27, 2021

Great sales person and very good deal. Thanks for all guys More

by Yoel Cruz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilcox, Cliff Lane, Mike Lay
August 09, 2021

Short-Redmond Ford services all my vehicles, they’re very professional and do exactly what they say they will do in a timely manner at a fair price. I’ve found them to be very kind and friendly always explai More

by haskelray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Standfield and Ronnie Colburn
June 21, 2021

Wonderful service. Fast and efficient. I would definitely recommend them to everyone. More

by Larryhelton23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
Jun 22, 2021 -

Short-Redmond Ford responded

Larryhelton23, we appreciate your high star rating, please come back to see us for all your car needs, thank you for your business.

June 16, 2021

I purchased a handicapped van for my handicapped parents. I was financing but Credit Union closed so told Shorts had to finish the next day. The next day Shorts said they had taken a deposit for the handicap More

by RYork
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Rogers
Jun 17, 2021 -

Short-Redmond Ford responded

RYork, we are very sorry to know you had bad experience, it is part of the process to let the customer know that a deposit is required to hold any vehicle, we will work harder on training so this does not happen again, thank you for your feedback.

Jun 17, 2021 -

RYork responded

Apparently, the supposed deposit from another customer was non existent because Shorts continues to email me but increased the price of the handicapped vehicle. Shorts said they sold it to customer who gave deposit but it still hasn’t sold. Shorts continues to advertise the handicapped vehicle with an increased price. That is suspicious but draw your own conclusions.

Jun 21, 2021 -

Short-Redmond Ford responded

RYork, thank you for letting us know that we did not take down the van from the website on time, he have done that already, have a wonderful day.

June 03, 2021

I REALLY LIKE THIS DEALERSHIP. OVER THE YEARS I HAVE PURCHASED CARS ACROSS THE COUNTRY, NONE OF THEM PLEASED ME AS MUCH AS SHORT REDMAN More

by NFPJM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RONNIE COLBURN, JOHN WRANKLE
Jun 17, 2021 -

Short-Redmond Ford responded

NFPJM1 thank you for your high star rating, we really appreciate your nice words and loyalty, have an amazing day!

Jun 17, 2021 -

Short-Redmond Ford responded

NFPJM1 thank you for your high star rating, we really appreciate your nice words and loyalty, have an amazing day!

May 31, 2021

Fast, efficient, nice, professional. Clean and comfortable waiting area. Friendly people and finished my service appointment far more quickly than I had expected. No problems whatsoever! More

by Zinknxvl@hotmail. Com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
Jun 17, 2021 -

Short-Redmond Ford responded

Zinknxvl@hotmail.com, thank you for your 5 stars! we appreciate your business and are glad to see that you loved our dealership, please come back soon. Have a great day!

May 16, 2021

We love our 2016 Ford Explorer ! Winter Belongia was awesome! Our finance man was awesome as well. We have bought several vehicles from Short Redmond Ford Lafollette. It’s our go to place ! More

by Dawn Rumsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winter Belongia
Jun 17, 2021 -

Short-Redmond Ford responded

Dawn Rumsey, thank you for your high rating! we appreciate your kind words for Winter and the Finance Manager, we hope to be of service to you again, enjoy your ride!

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