I recently purchased a 2013 vehicle from Shortline Mitsubishi. My experience during the sale was fine, but unfortunately I would soon find out they would say anything to get a sale. The salesman that worked with me told me I was receiving brand new key fobs - but as soon as I got home I realized they did not work. I tried replacing the battery and learned that was not the problem. It took two weeks full of many phone calls, emails, and visits back to the dealership to even get a partial resolution to the problem. Throughout the two weeks the manager was non-communicative, condescending, and unwilling to accept any responsibility for their false advertising. At the end they finally agreed to replace one key fob, but not both, a difference of $150. All I was asking them to do was hold up their end of the deal. I have never received worse service. I STRONGLY recommend never going to Shortline. They don’t care about their customers or about running an honest business. I cannot stress enough how negative my experience has become.