We were interested in a Honda Pilot they had at Shottenkirk Chevy. Had to call to see if it was still available, since we are 2 hours away. My husband spoke with Tyler Jung, and that's who we asked for when we in to the dealership to look at it in person and test drive it. Tyler was nice. Then some other (sales?) guy came and talked to us. Keith was more like a fast talking salesman. Lots of talking. My husband offered them $1,000 below their asking price, cash, and Keith acted offended. Told us vehicles were flying out of there, and there was no time for negotiating...yet we only saw two other people (a couple) looking at anything the whole time we were there. And then a third guy came out, Bob. 3 guys were available to assist us, even though they were so 'busy'. Keith and Bob really gave us the feeling that we were wasting their time, like we were rude/crazy to expect they'd come down on the price. They stood up the whole time while we sat at their little lobby table, looking down on us like we were naughty school children. Tyler actually sat down with us. Later Tyler took a paper up to Bob to see what the best they could do was, and the price went up almost $600 with all their fees, including $200 for nitrogen filled tires. So we left. It was sort of awkward, no one really said much.
We also didn't like how they wanted to know right away if we planned on financing through them, like maybe if you're not financing through them, that affects their treatment of you.
A week later the Pilot was still on their website, so my husband called to see if they'd reconsider his offer. He first asked if it was available, and they said yes. When he explained who he was/why he was calling they said that it had actually just sold. It was still on their website later. He called again, asked a sales person if it was available. They said yes, they were certain it was available, was he interested in it? Again he explained who he was, was put on hold, then the Pilot was again 'sold'. I'd never go to any Shottenkirk dealership again. We liked the Pilot, but the customer service needs work. We shopped with Joe Machens BMW in Columbia MO, and they were nothing but nice, and pleasant to talk with. We ultimately bought a Highlander from Kirksville Motor Company in Kirksville, MO, and they were also nothing but nice. NEVER acted like we were wasting their time. And they got our business.