Shottenkirk Chevrolet

I scheduled an oil change and tire rotation for Oct 25th at 12 pm. I arrived 10 minutes early and was told everyone was out to lunch (dont know why they scheduled for lunch time. About 20 mintus after 12 they took my truck back to the shop. I also had a slow leak in the left front tire (which had been "fixed" once already by them). At 1::20 my truck was done (or so I thought). The service advisor said they resealed the front tire. When I got to the truck I seen the tires were NOT rotated and I did not see that the tire had been resealed as I could not see where the tire was "swabbed". I went back in and talked to the service advisor and she said they did not rotate the tires due to the front tires were in better condition than the back and the tech said he would advise not to rotate. I can see no difference in the front or back. Advisor said she took the rotation off and did not charge. (I had a discount card w/free tire rotation). THEN when I started to drive home I could smell oil on the manafold. When I got home I opened the hood and seen a large oil spill on the drivers side of the engin. POOR scheduling, and even worse service. Terry Gibson customer #223362 invoice 371175

We were interested in a Honda Pilot they had at Shottenkirk Chevy. Had to call to see if it was still available, since we are 2 hours away. My husband spoke with Tyler Jung, and that's who we asked for when we in to the dealership to look at it in person and test drive it. Tyler was nice. Then some other (sales?) guy came and talked to us. Keith was more like a fast talking salesman. Lots of talking. My husband offered them $1,000 below their asking price, cash, and Keith acted offended. Told us vehicles were flying out of there, and there was no time for negotiating...yet we only saw two other people (a couple) looking at anything the whole time we were there. And then a third guy came out, Bob. 3 guys were available to assist us, even though they were so 'busy'. Keith and Bob really gave us the feeling that we were wasting their time, like we were rude/crazy to expect they'd come down on the price. They stood up the whole time while we sat at their little lobby table, looking down on us like we were naughty school children. Tyler actually sat down with us. Later Tyler took a paper up to Bob to see what the best they could do was, and the price went up almost $600 with all their fees, including $200 for nitrogen filled tires. So we left. It was sort of awkward, no one really said much. We also didn't like how they wanted to know right away if we planned on financing through them, like maybe if you're not financing through them, that affects their treatment of you. A week later the Pilot was still on their website, so my husband called to see if they'd reconsider his offer. He first asked if it was available, and they said yes. When he explained who he was/why he was calling they said that it had actually just sold. It was still on their website later. He called again, asked a sales person if it was available. They said yes, they were certain it was available, was he interested in it? Again he explained who he was, was put on hold, then the Pilot was again 'sold'. I'd never go to any Shottenkirk dealership again. We liked the Pilot, but the customer service needs work. We shopped with Joe Machens BMW in Columbia MO, and they were nothing but nice, and pleasant to talk with. We ultimately bought a Highlander from Kirksville Motor Company in Kirksville, MO, and they were also nothing but nice. NEVER acted like we were wasting their time. And they got our business.

They only want your money!!! I bought a used vehicle from Shottenkirk Chevrolet. Although it was an “As-Is” purchase, you would think that a big dealer such as this would take the time to do a thorough inspection before they sell it. Not the case! I had to purchase a spare tire and the cover for it. Not a big deal. However, after a couple of weeks, I took it to another dealer (for the make of the car) to have the air conditioner checked out and upon the mechanic’s thorough inspection, they found that the transaxle is leaking and the transmission is also leaking!!! Easy fix, right? No! The transmission on this vehicle is a closed system and you cannot add more transmission fluid. It requires a full replacement which cost twice than what I paid for the vehicle. I went back to Shottenkirk to ask them if there is anything they can do! The manager I spoke with said no, I bought it “As-Is” They were not willing to help at all! He even told me they only do a quick safety inspection! Therefore, I don’t recommend this dealer AT ALL!!! If you have no other choice, then any used vehicle that you plan to purchase from this dealer should be taken to a reputable mechanic for a full inspection before you purchase it!!!

Excellent people skills & very well versed on vehicles. Best salesman I've had in 67 years. It was a pleasurable experience. Will definitely come back.

The staff was very friendly and accommodating. We purchased the vehicle we wanted at a monthly payment we were looking for. We have purchased several autos at this dealership and plan to do so in the future.

This particular dealership has friendly service and great customer service. I would definitely recommend this particular dealership. Will definitely continue to provide my business to this dealership.

We have bought several vehicles here. Brian Miller and Keith England are both great to work with. They both go above and beyond for their customers. We are very, very happy with this dealership and our salesman. We will always purchase our vehicles from Shottenkirk!

Although it was a long process to get our new car they were very friendly. Brian always keep us up to date on the process and kept us company at times. I would recommend him to any one wanting a newer car.

The entire experience was so smooth and everyone at the dealership was so friendly. Our Salesman James Graham was very helpful and knowledgeable about the car we were looking to buy.

Exceptional customer service! They listened to my needs and didn't take advantage of me, answered every question I had honestly and treated me like a person!