Shottenkirk Chrysler Dodge Jeep Ram Granbury

I took my car in for a dead battery again. This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year an This is my second replacement of a battery on a brand on a three year-old truck ram 1500. The battery that just got replaced was only about a year and a half to two years old. The warranty on the battery says three years, but because I already replace the battery that was only one year old on my truck under warranty they won't warranty this battery. so now I had to pay $400 for a battery. Picked up the truck left the dealer. They never reset the check engine light. Brought the vehicle back right away. They reset the check engine light. Left the dealership again just to find out that they wiped out my SiriusXM from the radio. Had to take it back a third time on a Saturday to have my computers reset on the truck. Then I also got charged nine dollars for using a debit card after I already got soaked for $400 on a battery. More

Mike provided excellent service, was proactive and resolved my issue perfectly. He Insured I had updates and was responsive to any questions I had. resolved my issue perfectly. He Insured I had updates and was responsive to any questions I had. More

The worst experience I’ve had owning a vehicle, from the scheduler to the advisor to the arrogant individual who tried to tell me it wasn’t their fault. I scheduled my truck for warranty and not only was i scheduler to the advisor to the arrogant individual who tried to tell me it wasn’t their fault. I scheduled my truck for warranty and not only was it not fixed it wasn’t even touched the three days after the scheduled appointment. I will never buy and/or get service work done at this dealership. I will drive an extra 20-30 miles just so I don’t have to use them. More

BEWARE! !! Drove over an hour 2 times to do business with this dealership. First time 3 packages were added to the sale, I offered cash and my trade in, wou !! Drove over an hour 2 times to do business with this dealership. First time 3 packages were added to the sale, I offered cash and my trade in, wouldn’t remove packages. Left Friday afternoon, spoke to manager over the weekend and we agreed on a price. Went back Monday morning, mind you over an hour drive. Got there at 845, finance manager came in at 10:30, didn’t greet me, instead had a new piece of paper with my new “finance charges” on it and now we are over $2,000 above the agreed price. Since I was paying cash and they couldn’t get a “kick back” for me financing (yes they told me they get a kick back), they added all the useless packages back on. “Tint/nitros package” windows are already tinted from manufacturer. Lowjack.. don’t need it. And a service plan which I told them I didn’t want or need. I’m not driving over an hour to get my tires filled or a paint chip fixed. I told the finance manger he is willing to lose a customer over some unwanted add ons, he told me, “I guess you’re willing to lose this truck because you don’t want those add ons.” Needless to say, I left. My sales rep Noelee was great but the finance manager there doesn’t care about customers, their time, their business and frankly simple customer service. They will tease you with a low price only to get you there and add all kinds of add ons. This place is the exact definition of the car dealer stereotype. Informed the sales manager of this, no reply, no call, etc. I will give it a day or two before they copy and paste their generic response to this complaint. Please read reviews and focus on bad reviews, see what they all have in common. They have QR codes all over the store so I’m sure it’s easy to get a 5 star from most people, but do your research, check the reviews from people that purchased a car from there. More

The dealership is very clean and has a pleasant aesthetic. All employees were nice and helpful. Our salesperson was very knowledgeable and helpful. We had a good experience with the finance person aesthetic. All employees were nice and helpful. Our salesperson was very knowledgeable and helpful. We had a good experience with the finance person as well. More

James Osborn was great! Would recommend anyone to come and see him. Been coming back for 5 years. Would recommend anyone to come and see him. Been coming back for 5 years. More

We were welcome from the time we arrived. Excellent experience and would highly recommend this dealership. Excellent experience and would highly recommend this dealership. More

James Osborn was a great help. He answered all of our questions we had. Put us in our dream vehicle. Will be coming back to see him again! He answered all of our questions we had. Put us in our dream vehicle. Will be coming back to see him again! More

this would be the fourth time I took my truck in for the exact same problem to your service center. I took the truck in on a Monday Friday. I tried to find out what was going on. I was told that it hadn’t e exact same problem to your service center. I took the truck in on a Monday Friday. I tried to find out what was going on. I was told that it hadn’t even been looked at yet you had a whole week sitting on a lot, and nobody looked at it, I was told that the following Monday the mechanic would be looking at it and finding the problem. Starting at Tuesday, I texted for an update of what they had found. I sent several text messages that never got answered finally Thursday or Friday. I got a message back. Send it would be Monday again that the car would be looked at two weeks now you’ve had my truck. again the next week, the third week, I sent several text messages that were not answered. Finally got one back middle of the week that said basically they didn’t know what the problem was, and they were trying to contact some body to determine what the problem was. Inform them that I needed to Truck back by Friday, the end of the third week I was told I could pick the truck up and would be contacted when they heard back from whoever they were waiting on about the problem. when I picked the truck up, it was covered in dirt and bird xxxx. I was told by the person that picked me up to bring me to the shop that they would check with the mechanic and I would be notified within a few days when I could bring the truck back in so they could immediately get started on it. That was 10 days ago. I also requested when I picked the truck up a print out of the history of this problem, the exhaust filter, That you have performed over the last four times. Never got that and even though they knew the filter was full, it was not cleaned out, which would’ve been nice to have it at least clean one more time when I drove the truck until “they got back to me”. only thing left to say is unfortunately I can only give you one star there’s no negative star. if you need another copy this don’t worry should be able to find it on my Facebook page More

Mike was very helpful and courteous. His suggestions helped to answer the questions that I had. His suggestions helped to answer the questions that I had. More