Shottenkirk Chrysler Dodge Jeep Ram Granbury - Service Center

I love this group of people, they make you feel special and valued. I always leave with a smile on my face. Kirk in the service dept. and Kirk in sales are A+. I couldn't be happier with my experience at t and valued. I always leave with a smile on my face. Kirk in the service dept. and Kirk in sales are A+. I couldn't be happier with my experience at this dealership... More

Very disappointed in this dealership. I have been taking my car to them since 2019 when I moved to Granbury. Prior to 2023 they did an excellent job, but since Feb of 2023, I have had t I have been taking my car to them since 2019 when I moved to Granbury. Prior to 2023 they did an excellent job, but since Feb of 2023, I have had to return my Durango to them 4 times now for the same problem. After performing a break job, which I requested in Feb of 2023, where they said I also needed to turn the rotors and several other maintenance items, costing me 1800.00+. I trusted them and said yes. After this service, the car started doing something it had never done in the past 10 years. Which is when the brakes are slightly applied at high speeds on Expressway roads so between 65 and 75 the steering wheel vibrates extremely, to the point I was concerned I would loose control. (please note I did not discover the issue right after the service was performed for this time and all the other times to come. Instead I discovered it a few months later, as I live in a small TX town and rarely travel on Express HWY unless going to Dallas. Once I did discover it of course I took it back, (April 2023) told them the situation, guess what, they said I need to actually replace the front and back rotors more money from me. I said ok trusting them a 2nd time. Guess what, same thing happens again exact same issue as before. I take it back a 3rd time, (Nov 2023) they say the rotors they put on are bad just bad parts. They did not charge me, however they did change them or they say they changed them for free under warranty. Guess what I have just returned it again as of May 16th same issue again. They have now had my car since May 16th this review is being written on May 24th. They did not even look at it until May 23rd. When I spoke to the repair rep today, I called him. I was told the technician is going thru all the previous repairs, making sure everything is tight, and he thinks the rotors are bad again? And maybe it is something new actually, they just noticed it may be the lower control arms are cracking and the driver side bushing is starting to crack. Once again this happens to older cars. Ok I get that 100% but what is causing the problem that you created? Was it missed diagnosed when you charged me for the rotors you put in? They have also performed several jobs on the front end, I have spent thousands of $ with this dealership and cannot believe, that now they may have ruined my lovely well functioning car and still find a way to make me pay for their mistake. If I had to do it over again, I should have taken it to another Dodge dealership, that knows what they are doing. I suggest you read this and make sure you understand what they are doing and not just trust like I did. I hope I can get my car functioning properly again. One note: I take very good care of my car, I always take it to the dealership to repair as I feel they know it better and will take care of it better than other garages. But I guess they are proving me wrong at least the one in Granbury is. More

They do a very good job of taking care of my needs and mechanical problems. mechanical problems. More

Great experience with the service center. Staff was knowledgeable and friendly throughout the process. Highly recommend. Staff was knowledgeable and friendly throughout the process. Highly recommend. More

Frustration over time lapse for car repair. Needed more updates at beginning of process. Nice staff though. Needed more updates at beginning of process. Nice staff though. More

Was the best service experience since I bought my truck from them great service from the start to finish. Very friendly, they weren't rude like the last few times I went. Made me feel like my business ma from them great service from the start to finish. Very friendly, they weren't rude like the last few times I went. Made me feel like my business mattered. I always recive great service when I buy my vehicle but the service team has always left thing in a bad feel. Your new service team the best More

Great service visit - my salesman Chris Bayless even came out and greeted me by name. Thank you Shottenkirk! out and greeted me by name. Thank you Shottenkirk! More

We still have the problem that we brought the Jeep in for . I brought it in for a rattle and we will have it . . I brought it in for a rattle and we will have it . More

Service not being performed at appointment times for customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised customer service lots of hold time on the telephone and a lot of poor excuses for not performing the work when it was promised More

I took my wife’s Grand Cherokee in for service and my advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything advisor Wendell was great. We discussed the problems with the jeep. He was kind and professional, and I felt comfortable talking with him. Everything went well. I took my wife with me to pick up her jeep and she was smiling and pleased . Thank you to everyone in the service department! More