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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
Prosper, TX
1,082 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,082 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center
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September 12, 2025
Cassandra was very helpful. She explained what was going to happen and kept me updated on repair. I have worked with Cassandra before she is my “go to person”! She explained what was going to happen and kept me updated on repair. I have worked with Cassandra before she is my “go to person”! More
by Dana.Rosman60
Employees Worked With
Cassandra Bruening
September 06, 2025
Great customer experience; Jeff Kingsley had a great personality, very professional, great communication, enthusiasm and kindness! personality, very professional, great communication, enthusiasm and kindness! More
by pamelamcclair
Employees Worked With
September 05, 2025
I always have excellent service at Shottenkirk CDJR Prosper. My service advisor Lacey always keep me up to date on my vehicle. I never had any problem and always get my vehicle when promised. Prosper. My service advisor Lacey always keep me up to date on my vehicle. I never had any problem and always get my vehicle when promised. More
by h.eri89
Employees Worked With
September 05, 2025
No wait for service. Service tech was more than helpful and salesman were nice and very informative. Service tech was more than helpful and salesman were nice and very informative. More
by Samiam113015
September 04, 2025
I brought them my 22 Jeep Wrangler for a coolant leak issue, No visual signs, only proof that if I fill this morning and drive when I check the next morning it is at the "add" line. They kept for a week issue, No visual signs, only proof that if I fill this morning and drive when I check the next morning it is at the "add" line. They kept for a week and said they could fibd nothing, just keep an eye on it and report back. That weekend after a drive I would allow to cool then check level. Every time I took timestamped photo and the following Monday I was back at the shop. Lead mechanic came out, we talked and he said it sounded like a thermostat issue, as it had also overheated twice presiding the first visit. They replace Tuesday and I drove to work that evening, 80 miles total. Next morning, first thing, I checked coolant. Again, at the add line. Reported this to service advisor. His response, Your engine has a turbo so coolant level fluctuating is normal. Don't worry about it. So, your telling me to ignore coolant being at the add level and just keep driving? YES. What kind of service department would tell a customer, ignore those fluid level indicators we put there, they mean nothing. Just keep driving, nothing to worry about. More
by Christx0277
Employees Worked With
Cody
August 29, 2025
Jeff treated me right, I give him a 10 out of 10 for a great job. My truck is running great. Thanks Brian L Sandefur great job. My truck is running great. Thanks Brian L Sandefur More
by Brian Sandefur
Employees Worked With
August 17, 2025
I have bought many vehicles from Dealers in my 70 years of existence and dealt with many Service Depts. and making a long long story short all I can say is this was by far the most pleasant experience I ha of existence and dealt with many Service Depts. and making a long long story short all I can say is this was by far the most pleasant experience I have ever had with a service dept , Lacey was my service wrighter and she was allways on it kept me informed of everything that was going on with my truck that another dealer in Vegas had totally messed up on , I now have my truck back and it runs better than ever , So Thank You Lacey and Bret for everything More
by duallytim
Employees Worked With
August 09, 2025
Lacy is very professional, polite respectful, service advisor. Lacy has been my advisor ever since we purchased the 2021 ram 3500. Them maintenance crew does professional services. On a timely manner! advisor. Lacy has been my advisor ever since we purchased the 2021 ram 3500. Them maintenance crew does professional services. On a timely manner! More
by davidbenson62
July 29, 2025
Samantha in the service department is amazing! She is very detailed and listens to all of your concerns and questions. She even checks and ensures your vehicle is serviced correctly and turned i She is very detailed and listens to all of your concerns and questions. She even checks and ensures your vehicle is serviced correctly and turned in to you in great condition ! More
by lreyesj21
Employees Worked With
Samantha Olinger
