Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

They had my jeep in their shop for a whole month doing warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for paying. They made excuses that the mechanic quit his job and that’s why it took so long to get back. They also failed to check my empty coolant reservoir as part of the multi-point inspection. In reassembling my engine, they managed to mess up inner fender guard and now my tire scrapes it any time I tuen. The service advisor had poor communication and neglected to ever call or text me until I demanded updates. I would not hear from him for 4 or more days at a time. I used their preferred car rental company at first until that vehicle’s battery died and they tried to charge me $50 to come jump it in my driveway. I was out $2000 in car rentals due to the lengthy repair where my vehicle no doubt sat in their parking lot awaiting hail storms and Im currently out $500 for the hail deductible. More

We got a lemon and they went above and beyond to make it right. We appreciate them so much right. We appreciate them so much More

Great experience, vehicle was serviced quickly and Jordyn kept me up to date on progress during every step. kept me up to date on progress during every step. More

Service department is good. I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees More

Had a great experience with Oscar at the service department and hope everything goes well. Thank you Oscar for your assistance department and hope everything goes well. Thank you Oscar for your assistance More

Service representative wasn’t to friendly he had an attitude when I asked about the coupon I had for my oil change.! attitude when I asked about the coupon I had for my oil change.! More

My only issue is that Jeep needs to be a little more understanding when it comes to mods on the vehicles and warranty. I understand the whole factory warranty policies process, but to make a vehicle tha understanding when it comes to mods on the vehicles and warranty. I understand the whole factory warranty policies process, but to make a vehicle that has a huge aftermarket capability and claim out of warranty when there is a none manufacturer issue hurt the brand! Harley Davidson navigates this and so can Jeep! More

Austin the service department always goes above and beyond on providing great service. he always addresses all concerns with my truck. beyond on providing great service. he always addresses all concerns with my truck. More

I don’t like doing reviews that require a word count it . I find it a waste of time I find it a waste of time More

Great customer service and updates on the vehicle. She’s always very kind and I enjoy working with her. She’s always very kind and I enjoy working with her. More