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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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May 05, 2024

Great experience, vehicle was serviced quickly and Jordyn kept me up to date on progress during every step. More

by sbehrens99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 04, 2024

Service department is good. I wouldn’t buy a car from them because they charge over sticker and add a ton of extra fees More

by cjtefft72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

May 03, 2024

Had a great experience with Oscar at the service department and hope everything goes well. Thank you Oscar for your assistance More

by Milton Andrew Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Milton, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 03, 2024

Service representative wasn’t to friendly he had an attitude when I asked about the coupon I had for my oil change.! More

by smith.deasha
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I think his name was Cody
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May 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

{{customer_first_name}}deasha, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

May 03, 2024

My only issue is that Jeep needs to be a little more understanding when it comes to mods on the vehicles and warranty. I understand the whole factory warranty policies process, but to make a vehicle tha More

by Justin mccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Justin, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

April 30, 2024

Austin the service department always goes above and beyond on providing great service. he always addresses all concerns with my truck. More

by kiwi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 29, 2024

I don’t like doing reviews that require a word count it . I find it a waste of time More

by wells_thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy would be a 5 star, Jordyn help out !!!
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Apr 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

wells, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

April 29, 2024

Great customer service and updates on the vehicle. She’s always very kind and I enjoy working with her. More

by versiemv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper !

April 28, 2024

Cody in the service department always goes above and beyond on providing great service. Thank you service and parts team for taking care of our Jeep. More

by carolyns1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

carolyn, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 27, 2024

I had some warranty work which needed to be done. I have not had great experiences with Dodge dealerships in the past. When I arrived I was helped immediately. The communications was excellent and More

by overtrik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Apr 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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