Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Cody did an excellent job! We will be back to see him! He was a true professional! We will be back to see him! He was a true professional! More

Austin Scott was friendly and kept me well informed of the repair process and the repairs were completed in a timely manner. the repair process and the repairs were completed in a timely manner. More

Jordyn does a great job of communicating throughout the entire service process. She is clear in setting expectations and is a great brand ambassador to Shottenkirk in Prosper. entire service process. She is clear in setting expectations and is a great brand ambassador to Shottenkirk in Prosper. More

Great service, everything was handled well and promptly. Had a wonderful experience how everything came out. Had a wonderful experience how everything came out. More

Excellent service! Very attentive and timely! One of the better dealerships that I have personally used. Very attentive and timely! One of the better dealerships that I have personally used. More

The service manager promised to have the massive oil spill in my garage cleaned since it was the technician’s error that caused it. It has been several days and I have had no contact with him and no ret spill in my garage cleaned since it was the technician’s error that caused it. It has been several days and I have had no contact with him and no return phone calls. Now I’m stuck trying to figure out how to clean up their mess. Mistakes happen but when you say you are going to make them right and don’t…. That’s the real problem. More

I recently had the pleasure of working with Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram, and I cannot speak highly enough about her exceptional service. Lacey truly goes above and beyond to ensure h at Shottenkirk Chrysler Dodge Jeep Ram, and I cannot speak highly enough about her exceptional service. Lacey truly goes above and beyond to ensure her customers are well taken care of. One of the standout qualities of Lacey's service is her remarkable responsiveness to text messages. It's such a relief to have a dedicated professional like her who values open and convenient communication. No matter what questions or concerns I had, she was quick to respond, providing clarity and reassurance throughout the process. Lacey's proactive communication regarding the status of my vehicle was incredibly refreshing. She kept me informed every step of the way, ensuring I knew exactly what was happening with my vehicle. Her updates were not only timely but also thorough, leaving no room for uncertainty. What sets Lacey apart is her unwavering commitment to follow through with warranty companies. Dealing with warranty matters can be complex and frustrating, but Lacey handled everything with the utmost professionalism and competence. She made the process seamless and stress-free. Beyond her professional competence, Lacey's positive attitude is infectious. She is an absolute pleasure to work with. Her enthusiasm and dedication to customer satisfaction shine through in every interaction. Even when faced with challenging situations, Lacey maintains a can-do attitude that puts her customers at ease. Lastly, I appreciate Lacey's commitment to finding answers when needed. If she doesn't have an immediate answer, she will go the extra mile to research and provide you with the information you need. This level of dedication and thoroughness is truly commendable. In summary, I highly recommend Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram for her exceptional service. She exemplifies the qualities you want in a service advisor: responsiveness, proactive communication, reliability with warranty matters, a positive attitude, and a commitment to finding solutions. Thank you, Lacey, for making my experience a memorable one! More

My service advisor Lacy was amazing at keeping me informed and updated. The moment I would wonder how my vehicle was coming along I would receive either a text or phone call from here. Her diligent c informed and updated. The moment I would wonder how my vehicle was coming along I would receive either a text or phone call from here. Her diligent communication was impressive! More

Great dealership, they get straight to the point. I needed a recall done they managed everything in a timely manner. I had a great point of contact (Austin Scott). Took care of me, gave me an easy wa I needed a recall done they managed everything in a timely manner. I had a great point of contact (Austin Scott). Took care of me, gave me an easy way to contact him. Ultimately made the whole 2 month process really smooth and kept everything transparent. Definitely a great representative for Jeep and nice guy! More

Very active with the service and told me everything else that was wrong with it at the end. that was wrong with it at the end. More