Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Austin Scott was friendly and kept me well informed of the repair process and the repairs were completed in a timely manner. the repair process and the repairs were completed in a timely manner. More

Great service, everything was handled well and promptly. Had a wonderful experience how everything came out. Had a wonderful experience how everything came out. More

Jordyn does a great job of communicating throughout the entire service process. She is clear in setting expectations and is a great brand ambassador to Shottenkirk in Prosper. entire service process. She is clear in setting expectations and is a great brand ambassador to Shottenkirk in Prosper. More

I recently had the pleasure of working with Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram, and I cannot speak highly enough about her exceptional service. Lacey truly goes above and beyond to ensure h at Shottenkirk Chrysler Dodge Jeep Ram, and I cannot speak highly enough about her exceptional service. Lacey truly goes above and beyond to ensure her customers are well taken care of. One of the standout qualities of Lacey's service is her remarkable responsiveness to text messages. It's such a relief to have a dedicated professional like her who values open and convenient communication. No matter what questions or concerns I had, she was quick to respond, providing clarity and reassurance throughout the process. Lacey's proactive communication regarding the status of my vehicle was incredibly refreshing. She kept me informed every step of the way, ensuring I knew exactly what was happening with my vehicle. Her updates were not only timely but also thorough, leaving no room for uncertainty. What sets Lacey apart is her unwavering commitment to follow through with warranty companies. Dealing with warranty matters can be complex and frustrating, but Lacey handled everything with the utmost professionalism and competence. She made the process seamless and stress-free. Beyond her professional competence, Lacey's positive attitude is infectious. She is an absolute pleasure to work with. Her enthusiasm and dedication to customer satisfaction shine through in every interaction. Even when faced with challenging situations, Lacey maintains a can-do attitude that puts her customers at ease. Lastly, I appreciate Lacey's commitment to finding answers when needed. If she doesn't have an immediate answer, she will go the extra mile to research and provide you with the information you need. This level of dedication and thoroughness is truly commendable. In summary, I highly recommend Lacey Skelton at Shottenkirk Chrysler Dodge Jeep Ram for her exceptional service. She exemplifies the qualities you want in a service advisor: responsiveness, proactive communication, reliability with warranty matters, a positive attitude, and a commitment to finding solutions. Thank you, Lacey, for making my experience a memorable one! More

Excellent service! Very attentive and timely! One of the better dealerships that I have personally used. Very attentive and timely! One of the better dealerships that I have personally used. More

Great dealership, they get straight to the point. I needed a recall done they managed everything in a timely manner. I had a great point of contact (Austin Scott). Took care of me, gave me an easy wa I needed a recall done they managed everything in a timely manner. I had a great point of contact (Austin Scott). Took care of me, gave me an easy way to contact him. Ultimately made the whole 2 month process really smooth and kept everything transparent. Definitely a great representative for Jeep and nice guy! More

Austin Robert Scott from Propser Dodge was awesome. Great customer service and great job overall! Great customer service and great job overall! More

Very active with the service and told me everything else that was wrong with it at the end. that was wrong with it at the end. More

Jeff Kingsley is great as are all the service advisors at this dealership. Very responsive and easy to work with and kept me in the loop throughout the process. As for the broader dealership, their parts pr this dealership. Very responsive and easy to work with and kept me in the loop throughout the process. As for the broader dealership, their parts prices are not very competitive and you'll do yourself a favor by shopping around bit. I understand that the dealership needs to make a profit, but in today's digital age, it doesn't take much effort to find better pricing for OEM Mopar parts. More

My service advisor Lacy was amazing at keeping me informed and updated. The moment I would wonder how my vehicle was coming along I would receive either a text or phone call from here. Her diligent c informed and updated. The moment I would wonder how my vehicle was coming along I would receive either a text or phone call from here. Her diligent communication was impressive! More