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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.3
1,056 Reviews

1,056 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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January 06, 2024

The team has definitely gotten better up there, very helpful in parts and service dept More

by swray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jules Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 05, 2024

Austin the service writer was great to work with. ... very customer focused and easy to contact via cell phone. More

by Nlburgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
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Jan 07, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

Lee was amazing! He is very nice, knowledgeable, and great at communicating. He made our visit to the dealership very pleasant! More

by politesharese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Hall
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Jan 05, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Lee was able to meet your needs. At Shottenkirk Prosper Chrysler Dodge Jeep Ram, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

January 04, 2024

I had my oil changed and they forgot to put plug back in. Super Messy. More

by clarkoutdoordesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not available
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Jan 05, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Chrysler Dodge Jeep Ram Prosper and ask for one of our managers.

January 04, 2024

Brice was awesome! Truly appreciated the shuttle driver. It was an overall great experience. A More

by kasey.mumbru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

kasey, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

Greeted and treated fine at your dealership. Jeff and the trainee were there to take care of me More

by mark@mmjbuilds.com
Recommend Dealer
Yes
Employees Worked With
Jeff Kingsley
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

mark, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 04, 2024

They didn’t rotate my tires, over inflated my tire that they fixed a nail puncture, took 2.5 hours and I had an appointment scheduled ahead of time, said they were going to wash my truck but they didn’t, d More

by danielhj18
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t have 1 particular name.
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Jan 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

daniel, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

January 03, 2024

Wonderful customer service every time I come in. Always friendly and super helpful! Big thanks for everything! More

by Crystal Kron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey service department
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Jan 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Crystal, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

January 02, 2024

Jordyn Runte was my service manager and she hit the ground running, which got me my truck back in a really quick time. I look forward to doing more business. More

by jon.vonbodungen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Grunte
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Jan 02, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

jon.vonbodungen, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 02, 2024

Excellent service department, they are top notch, and the communication is Fantastic!! Will definitely be my #1 store to go to!! More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Matt, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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