Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Chris Blackwook( service manager) was able to solve the problem with my car. He was persistent until he and the service person figure out what was wrong with it. They kept me informed and explained the p problem with my car. He was persistent until he and the service person figure out what was wrong with it. They kept me informed and explained the problem as they worked to find out what was wrong. Thank you More

I was greeted multiple times and serviced very quickly. I felt my problem was addressed in a timely manner I felt my problem was addressed in a timely manner More

I had an excellent experience and was super impressed with my advisor, Lacey. She was very helpful and knowledgeable and got everything taken care of for me. I had routine maintenance as well as a warr with my advisor, Lacey. She was very helpful and knowledgeable and got everything taken care of for me. I had routine maintenance as well as a warranty repair, and they took care of it. I've been very pleased with this dealership since buying my first RAM 2 years ago. First class all the way. More

Good dealership but at times lacks experience. I also would like to speak with a mechanic at times to build a relationship but that’s never happened. The Service Advisor can’t always answer my que I also would like to speak with a mechanic at times to build a relationship but that’s never happened. The Service Advisor can’t always answer my questions but never offer the option to speak with the mechanic. More

Great service, professional, staff, quality work. Jeff and the service department was great. Be back in the future. Jeff and the service department was great. Be back in the future. More

Disappointment is the first statement I'd like to make. I felt like I wasted my time and my day called in advance to have some things possibly done and it sounds like you didn't have the proper people ther I felt like I wasted my time and my day called in advance to have some things possibly done and it sounds like you didn't have the proper people there to do it. I should've been told that so I wouldn't waste my time, I was told that the front end cannot be duplicated but the minute I leave it's duplicated. also disappointed in the cost. I have never paid that much for an oil change entire rotation if I knew it was gonna be that expensive. I would have not done it at least not there. When you call at a sufficient time in advance, the person on the other line, should tell you the truth. If you can't do it on that particular date, tell the person the truth instead of just trying to get them in to get business. More

Very good service and excellent response from staff. I would decently recommend Shottenkrik Chrysler for service I would decently recommend Shottenkrik Chrysler for service More

Everyone was very polite and professional especially Lacey Skelton. Shuttle service is great. Parts dept was very helpful. Lacey Skelton. Shuttle service is great. Parts dept was very helpful. More

Clean facility, great car care, customer service and car care services are all done on time. care services are all done on time. More

The service department needs better time management. Do not schedule an appointment to have a customer's daily driver to be dropped off until you will actually start diagnosing it. Our vehicle was ther Do not schedule an appointment to have a customer's daily driver to be dropped off until you will actually start diagnosing it. Our vehicle was there for an entire week and still had not been looked at when we called for an update. Also, it is very hard to actually have someone answer the actual phone. More