Shottenkirk Desert Lexus

Always easy and reliable. Great service. No nonsense. I trust this dealer with my treasured GSF. Great service. No nonsense. I trust this dealer with my treasured GSF. More

They are a top notch organization, and doing business with them is an elevated experience. Enjoyable and painless!!! with them is an elevated experience. Enjoyable and painless!!! More

Johnny has great customer service. Smooth check in and out. Everyone is pleasant and friendly at this dealership. Smooth check in and out. Everyone is pleasant and friendly at this dealership. More

The whole team is great. Very frendly group of employees. You must have a great training team!!! Very frendly group of employees. You must have a great training team!!! More

Desert Lexus has taken care of me every time I’ve come in. They went above and beyond to get my extended warranty company to take care of some repairs that needed to be done! They even matched the price in. They went above and beyond to get my extended warranty company to take care of some repairs that needed to be done! They even matched the price of an oil change from another company! I 100% will go back to Desert Lexus! Thanks Cameron for always being a huge help. More

Best customer service I have ever experienced. Cameron was outstanding and very knowledgeable. Lexus provided drop off service to get me to work on time, Thank you! Cameron was outstanding and very knowledgeable. Lexus provided drop off service to get me to work on time, Thank you! More

Always great service here, everyone is super helpful and friendly. Love this dealership! Thank you guys! friendly. Love this dealership! Thank you guys! More

Excellent customer service and the fast oil change service, i love the my car wash after service service, i love the my car wash after service More

The sales representative, Fernanda Rojas was very professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm als professional and knowledgeable. She took her time to answer all my questions, and the financing process was surprisingly quick and efficient. I'm also really enjoying the car’s looks and feel. great job the the Shottenkirk team.. Abe & Aly More

My vehicle has been in the service department since late June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I June for a glass roof repair, and the experience has been extremely disappointing. Communication has been almost nonexistent—updates only come when I reach out, and even then, clear information is rarely provided. Although the staff is courteous and I appreciate the loaner vehicles, it has now been nearly five months without a final resolution. I even made a special trip in late October after being told leadership would have answers for me by October 29, but no follow-up ever occurred. Getting to the dealership is now a two-hour drive each way, which makes the lack of progress even more frustrating. At this point, I simply expected better transparency, accountability, and timely service from a Lexus dealership. I hope meaningful improvements are made so other customers do not experience similar challenges. More