Shottenkirk Desert Lexus

Online buying was quite easy. I would have liked (in retrospect) to have the window sticker faxed or emailed to me. Other than that and the strange feeling of negotiating pricing I would have liked (in retrospect) to have the window sticker faxed or emailed to me. Other than that and the strange feeling of negotiating pricing not being in person everything went great. More

As I was walking toward the sales entrance, I was promptly greeted by a very personable and friendly young salesperson named David Hower. He asked detailed questions to determine which kind of vehicl promptly greeted by a very personable and friendly young salesperson named David Hower. He asked detailed questions to determine which kind of vehicle would best serve my needs. I was immediately impressed by the fact that David really LISTENS! He is clearly very enthused about selling Lexus cars, and did not have any "hidden agenda" to "up-sell" me. If you are not looking for a "pushy salesperson", be sure to ask to work with David! In so many respects, he is uniquely special and highly qualified. He introduced me to several of his team members. They all seem to enjoy working together; Shottenkirk Desert Lexus is remarkably collegial. David introduced me to a stunning, red mid-sized SUV (Model # NX350h AWD),which is new for 2022. What a beauty - with a hard to find black and tan saddle leather combination interior! It has an "EV DRIVE" which gives you up to 90 miles of driving pleasure without using a drop of gas. David methodically explained that in many ways, this is a "high-tech computer disguised as an SUV". Fortunately for me, David has an extensive IT background, and he set up most of the settings for me with lightening speed. The technology is amazing! (If only it could make dinner and do laundry - because it basically does just about everything else one would expect from a high-end luxury vehicle.) In summary, Shottenkirk Desert Lexus in Cathedral City (Palm Springs area), California is a very pleasant place to do business. The teamwork is amazing to observe, and one would be hard-pressed to finds a more knowledgeable and personable salesperson as David. Be sure to specifically request to work with him! A warning, though: David's genuine smile, enthusiasm, high energy, and kind personality will spoil you compared to any other salesperson you may have worked with elsewhere. I drove away in my new Lexus feeling extremely pleased and satisfied that I had been - and will continue to be - well served by David Hower at Shottenkirk Desert Lexus! I also want to put in a good word for finance director Julian Gonzales for a very seamless financial transaction. He explained everything to me in plain English, and was very patient and kind as well. Sincerely, M. Strickland Rancho Mirage, CA June 6, 2022 More

Minimum of 15 words. ..I got plentyShottenkirk Desert Lexus…. where do I start. First the rating system 1 to 5 stars, I would rate a 0…Not a good experience. Needed ne ..I got plentyShottenkirk Desert Lexus…. where do I start. First the rating system 1 to 5 stars, I would rate a 0…Not a good experience. Needed new tires and also have car services for a long road trip. Spoke to the Serve Advisor and explained what I needed. New Tires, Oil Change and the routine serve on my 2015 Lexus RX350. (Only 69,000 mile). I was told that they had a special on the tires. I need all four so I ask if the price of the Tires included Alignment. The answer was yes…Well it wasn’t. Also asked that they check the Batterie, I was told that was routine. Well, it wasn’t. Took my car in at 7 am. By 3 pm had not heard anything so I drove over there to see what was going on. I was told they had a problem with one of the new tires and they had to find a replacement. 8 hours yea…. Finally got my car back. The deal on the tires was so bogus. Charge Mounting $64.00, 4 Tires ($236.60 = $946.40) Tire tax $7.00, Tire Disposal Fee $8.00, Fitting Kit (whatever this is (4 @ $13.55) total $54.20. Final total for 4 tires was $1,079.60 = $269.90 each (Good Year tires not Michelin’s) Then, surprise, a $239.95 fee to align the tires. They did give me a $100.00 discount for buying 4 tires. Sales Tax $78.80 for a final bill of $1,298.35 (now the tires cost $324.58 each) The Serve Advisor forgot to put on the work order that I wanted Oil Change and routine service (which he had quoted me approx. $280.00. So that was not done. So, I went to Jiffy Lube and they did the oil change in 15 min and cost $129.00. Don’t know why the Serve is so bad. When it was Desert Lexus (before Shottenkirk took over) the service was great. Guess I will not be taking my car to them again. More

They promise to fix your car and then you hear nothing from them after you drive off the lot. After a month I called back and get rude compatible people that ask you to shut up if you want to hear where t from them after you drive off the lot. After a month I called back and get rude compatible people that ask you to shut up if you want to hear where the part is or do you want them to go on with their life. I have NEVER seen such rude people in my life. I certainly reccomend staying away from this dealership . More

Great service at the point of sale but steep drop off immediately afterwards. I put $15,000 down on a new $60,000 Lexus, my first Lexus, and had the transmission fail before even getting back home. Car h immediately afterwards. I put $15,000 down on a new $60,000 Lexus, my first Lexus, and had the transmission fail before even getting back home. Car has been in the shop nearly two weeks now and requires an entirely new transmission. This is a brand new car, defective from the get go. Not only is there no alternatives offered, I can't even get text or phone calls return on a consistent and timely basis. I get that it's a crazy situation, hey I'm the one that has to deal with the consequences, but would have expected far better communication AT A MINIMUM. Never again. More

I had a very enjoyable experience speaking with Kyle. He was extremely pleasant to deal with and very professional with bot his actions and demeanor. I will defanatly request him the next time I nee He was extremely pleasant to deal with and very professional with bot his actions and demeanor. I will defanatly request him the next time I need answers about your products. More

Best car buying experience of our lives. They made it easy and convenient. Very easy to work with. They made it easy and convenient. Very easy to work with. More

Thank you Kyle and Sigi it was an amazing buying experience. It was so quick and easy . Love my new car ❤️ experience. It was so quick and easy . Love my new car ❤️ More

Sleazy sales tactics, sleazy salespeople. .. Buyer beware if you plan to purchase a vehicle from Shottenkirk Desert Lexus. We found a used car online and were very interested in purchasing .. Buyer beware if you plan to purchase a vehicle from Shottenkirk Desert Lexus. We found a used car online and were very interested in purchasing it if it turned out as expected in person. On Sunday we stopped into the dealership and worked with Maggie who showed us the car and allowed us to take it for a test drive. We then went back inside and made an offer to purchase the car based on the Kelly Blue Book fair market value price. One of the managers, Sean, came over and began the negotiation process. When it looked like we weren’t going to be able to come to an agreement, the used car manager, Kyle, came over and instead of seeing what could be done to close the deal, proceeded to be rude and insulting. He was the definition of the sleazy used car salesman. We then left the dealership. The next morning I received a call from Maggie asking if we’d given any more thought to buying the car. We did like the car and said we would still be interested in the car for x amount of money. She said she would take the offer to the managers can call me back. Within a few minutes she called me back and said that “sounded fair”. I said great we’d be in this afternoon to sign the papers if the car would be ready. I also asked if I could put down a deposit to hold the car and was told “we don’t hold cars”. After another 45 minute drive to the dealership we met with Maggie. We saw the car detailed and were excited to sign the papers and drive it home. Instead, after about 30 minutes of filling out forms, Sean returned with a price that was more than what we presented the day before. I told him that we had an agreement based on our phone call and he replied he wouldn’t sell the car for that amount. I told him that was the amount we all agreed on over the phone and that was the whole reason we made the trip back. Realizing their deceptive business practices we stood up again prepared to leave. At that point Maggie asked if we would wait a minute and she would talk to another manager. Shortly afterwards Kyle retuned even more rude and unprofessional than before, and ultimately told us not only would he not sell the car to us at the price we agreed upon and furthermore we were no longer welcomed in the store. Not to worry as that will be the last time I will ever attempt to do business with them. As the old adage goes, fool me once, shame on you. Fool me twice shame on me. More

My wife and I stopped in just to look and price some things and we where greeted and helped by a gentleman name Kyle he was great. Not pushy but very knowledgeable. things and we where greeted and helped by a gentleman name Kyle he was great. Not pushy but very knowledgeable. More