Shottenkirk Ford Granbury - Service Center

Amazing job. Ford service department was quick and easy. I would recommend them to anyone Ford service department was quick and easy. I would recommend them to anyone More

Melissa always looks out for the vehicle and what we need and of how we need to do it. The dealership does a good job on making the car right. Sometimes it may take two or three times but they don’t stop unt and of how we need to do it. The dealership does a good job on making the car right. Sometimes it may take two or three times but they don’t stop until it’s right. More

Hi! my name is Andres Hernandez and I am very much pleased with the alignment done to my truck and thank you guys for taking care of it especially to Mel my name is Andres Hernandez and I am very much pleased with the alignment done to my truck and thank you guys for taking care of it especially to Melissa who is very professional. Looking forward to bringing my other vehicles here! Once again thank you very much and have a nice dayUntil next time More

Extremely friendly and helpful staff. I had all of my questions answered in a timely manner and they treated me like family. I had a door that was jammed that ended up getting fixed at so I had all of my questions answered in a timely manner and they treated me like family. I had a door that was jammed that ended up getting fixed at some point between the drive from my house to the dealership. They were still kind enough to look at the issue even though it had already resolved itself. More

1995 Ford F-350 with nonfunctional headlights. The Service Team is amazing. Everyone is so nice and helpful. The Service Team is amazing. Everyone is so nice and helpful. More

I am so disappointed. This was the last straw. I won’t be back. I brought my truck for warranty work, which I basically had to beg to get. I waited for over a year for This was the last straw. I won’t be back. I brought my truck for warranty work, which I basically had to beg to get. I waited for over a year for the first one. Then the representative did not listen to me and I ended up getting charged for something I knew would not work, plugging my truck into a simulator. I felt like I was given a lot of lip service. Like I get a text that says my truck is good and no service is needed. It takes an hour and a half after that text to get my truck. This is not the first time I have been disappointed here, but it will be the last. I honestly don’t even feel confident that they took care of the warranty work. More

Randall was very professional and took care of business which in today's world is not always seen. which in today's world is not always seen. More

Collin Baker absolutely 💯 makes this dealership other level amazing! He is calm and kind when customers are stressed out while in service. He goes above and beyond while being honest which we have so muc level amazing! He is calm and kind when customers are stressed out while in service. He goes above and beyond while being honest which we have so much respect for. Truth and Honor goes such a long way! More

Wendell, my service advisor, did a great job. He kept me informed and took care of all my concerns. My Ford F-250 got an oil change, new breaks and an inside detail. And Wendell ran it through th He kept me informed and took care of all my concerns. My Ford F-250 got an oil change, new breaks and an inside detail. And Wendell ran it through the Carwash. I’m a happy camper !! More

Was scheduled for a recall, with parts confirmed to be in stock beforehand, only to be told the next day the parts were back ordered. Communication in the service department is some of the worst I’ve seen. stock beforehand, only to be told the next day the parts were back ordered. Communication in the service department is some of the worst I’ve seen. Recall has been on this truck part for almost a year now. More