Shottenkirk Ford Jasper

It was a wonderful experience. Everyone was very nice and helpful. We will be back Everyone was very nice and helpful. We will be back More

My service visit was seamless. This Ford branch clearly takes passion in their customer service. Thank you. This Ford branch clearly takes passion in their customer service. Thank you. More

I never received a call regarding the completion of the service visit. I waited 5-6 hours before reaching out to know if my oil/filter change was completed. I texted the service agent but never received a service visit. I waited 5-6 hours before reaching out to know if my oil/filter change was completed. I texted the service agent but never received a response. Some communication regarding the status of our vehicle would have been helpful. More

Nice and friendly service people. Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle wa Vehicle was complete when promised, they even checked on everything else, because they knew we were leaving on vacation and made sure the vehicle was in good condition for the trip. More

Wonderful and professional service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. More

I don’t wanna say anything too negative. But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I But, I don’t like that I made an appointment and my oil change and tire rotation still took three hours. Maybe that’s normal, but that is how long I would expect without an appointment. More

Sayed was fantastic. We had a great experience. The process was smooth and quick. We got what we wanted. We had a great experience. The process was smooth and quick. We got what we wanted. More

Scheduled for Ford recall on police explorer. I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. T I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. They had the car for 8 hrs and tried to perform the civilian explorer recall. It seems to me to be clearly incompetent to try that. The bulletin says the civil procedure doesn’t work on the police model. The car has decals, light bar and other things a competent person would know is a police car. This was clearly unacceptable performance from a large ford dealership. After I had to call to check on the status, I was told it would be read at 5pm and recall was completed. I received a call from the manager 15 min later telling me the recall was not done and what they attempted to do. He blame Taylor with this mistake and Taylor was off. I don’t think it’s Taylor’s fault as the mechanic should have know what procedure to perform. Needless to say this has lost the follow up vehicle which would have been taken to this dealership. Very dissatisfied customer More

We could not have asked for a better experience. They had exactly what we wanted and did an amazing job getting us in the vehicle! From the sales to the finance it was wonderful!! They had exactly what we wanted and did an amazing job getting us in the vehicle! From the sales to the finance it was wonderful!! More

Kara was great she walked me through the whole process with a very professional attitude and the dealership was very clean and laid out very nice with a very professional attitude and the dealership was very clean and laid out very nice More