Shottenkirk Ford Jasper - Service Center

Everyone I dealt with was very friendly and helpful. Nice and clean waiting area with comfortable chairs. Nice and clean waiting area with comfortable chairs. More

Maintenance and service was well performed on our 2019 F150. The cost was reasonable and service completed efficiently F150. The cost was reasonable and service completed efficiently More

Great experience and close to home. Will be back! Also easy to schedule and nice waiting area Will be back! Also easy to schedule and nice waiting area More

Professional and thorough. Great customer experience. Would definitely recommend to friends and family. Great job Great customer experience. Would definitely recommend to friends and family. Great job More

Vernon and Ivan were great to deal with. They went over and beyond to provide me with a vehicle. Great effort to get our business and communication along the way. The transaction was seamles They went over and beyond to provide me with a vehicle. Great effort to get our business and communication along the way. The transaction was seamless. Couldn't ask for more. We will definitely be back for our next vehicle purchase. More

Randy Pigue was very helpful and and knowledgeable about the vehicles on the lot. Very professional the vehicles on the lot. Very professional More

The service center has always been top notch. I brought my car in for a damaged tire and an oil change and while doing the inspection, it was found that I had a tire with an air leak. It took a l I brought my car in for a damaged tire and an oil change and while doing the inspection, it was found that I had a tire with an air leak. It took a little while, but they got the problem solved. More

+ Friendly and courteous staff + Reasonable wait time + Comfortable waiting area - Technician forgot to reset the oil life monitor after the oil change Comfortable waiting area - Technician forgot to reset the oil life monitor after the oil change More

I already completed a survey for this, but as usual, no response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advis response from Shottenkirk or Ford. We dropped off the car, called back three times before getting through to service department, then when our advisor picked up the phone he said, "Yo. Where you at?", expecting my wife to be the caller. Not professional at all. I've never been impressed with customer service at Shottenkirk. I purchased three vehicles there in last eight years and when I bought the most expensive one in 2018 I showed up to get it, was handed the keys, and the salesman pointed and said "it's out there". Following another less than perfect survey, Ford contacted me to say the dealership would contact me. That never happened. I'm retired military. On my last purchase I was told they had already given me a deal and could not honor a military discount, even though it was inferred to me when I started the purchase process. If this dealership wasn't so close to our home, I'd go elsewhere. I go to a terrific Ford dealership when we're in Florida and nothing like thus ever happens. More

I enjoyed working with Taylor. He was efficient and let me know how long my wait would be and the cost. He was efficient and let me know how long my wait would be and the cost. More