Shottenkirk Ford Jasper - Service Center

I was extremely disappointed two different times regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. More

Kara is always great! Always a good experience at this dealership, I’ll be using this store often Always a good experience at this dealership, I’ll be using this store often More

The service tech was very helpful and knowledgeable. Work was completed as requested and the delivery service when my vehicle was finished was convenient. Work was completed as requested and the delivery service when my vehicle was finished was convenient. More

Scott was great as usual. Very nice to work with. He knows his stuff. I would recommend him to anyone. Very nice to work with. He knows his stuff. I would recommend him to anyone. More

I was disappointed in the clarification of many fees added on the price of truck. What was supposed to be a $39,000 truck ended up being $52,000. I know it’s my fault for signing in the end but there added on the price of truck. What was supposed to be a $39,000 truck ended up being $52,000. I know it’s my fault for signing in the end but there are a lot of warranty fees I’m still not sure of. I really expected something in writing about exactly what I am covered for and what point each coverage ends. Not happy at all . Scott in service is great. More

Taylor’s great just the dealership has no loaners and was left without one for a while other then that it was good left without one for a while other then that it was good More

a b c d e f g h i j k l m n o More

Fast, friendly and professional service. There is a closer dealer but I choose the farther drive for better service. There is a closer dealer but I choose the farther drive for better service. More

This dealership tried its best to find out what was wrong with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time an with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time and energy in trying to fix the problem. Thanks, Scott. More

Vehicle was in for a recall and supposed to only take 1 day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me the bad news. No apology just “that’s the way it is these days”. Service work was completed the next day but communication is terrible. More