Shottenkirk Ford Jasper - Service Center

They do not do what they say they will do. ,Suppose to have it all cleaned up from a 10 day trip out west, my wife and I go pick it up, it's smokes all the way to Blairsville, the dipstick i ,Suppose to have it all cleaned up from a 10 day trip out west, my wife and I go pick it up, it's smokes all the way to Blairsville, the dipstick in the oil was 6 inches approximately left sticking up, blew oil all over my 2022 Ford raptor. I tell them, they come pick ot up, keep it for 2 days, bring it back, still not cleaned up, oil still under the truck, on part of the dipstick, oil on bolt heads, oil on the undercarriage, oil on the bumper, tail pipes. trailer hitch, very unprofessional, I was very upset after promises from the sales department. They said they would mail me a check to have it cleaned up by whom I wanted, Shottenkirk Ford lost my respect , More

Great service and effort to identify a solution that has worked well so far. Possibly saving me $1200. worked well so far. Possibly saving me $1200. More

They diagnosed my warranty issue quickly, ordered the replacement part, and had installed and back to me in 2 days. Much better customer service than where I purchased the vehicle. replacement part, and had installed and back to me in 2 days. Much better customer service than where I purchased the vehicle. More

Jerry was great, kept me informed. From the beginning he told me what would be done and when. From the beginning he told me what would be done and when. More

Not a five as I was led to believe that I might have to leave the car for a few days, due to a 24-48 hr delay as service was so busy, and then I got a call an hour and a half after leaving the car that the leave the car for a few days, due to a 24-48 hr delay as service was so busy, and then I got a call an hour and a half after leaving the car that the problem was diagnosed and could be ready soon. I would have waited for the car if I'd known it would only take 2-3 hours( I live 45 minutes away). I had to therefore make arrangements for a pick up that day, and then a ride back the next day. More

I’ve been a Ford customer for as long as I can remember and I have never been treated as nice as I did at your dealership, especially Kara, I’m giving her 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟, she was amazing, treated and I have never been treated as nice as I did at your dealership, especially Kara, I’m giving her 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟, she was amazing, treated me like a VIP, I also have a Range Rover when I take it to get service at the dealer they don't even get close to the treatment I got from Kara, Kara you are the Best More

Completed more then I expected and explained what they were doing and did the service recal other Dealers were giving me a mid July date for were doing and did the service recal other Dealers were giving me a mid July date for More

Exceeded expectations, Rocky was very personable, and very efficient, as well as clear and explaining the process. My service was very quick! very efficient, as well as clear and explaining the process. My service was very quick! More

I don't feel anything was done to properly diagnose the problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new transmission. $7K!!!! I took my car to another shop for a second opinion and it turns out there is nothing wrong with the transmission. The computer did Not show any codes while running as Jerry told us it did. I don't know if Jerry was misinformed or what, but I hold Shottenkirk Ford Jasper Fully responsible for misrepresenting the problem to get a bigger payday. I will no longer give any of my business to Shottenkirk Ford Jasper. More

Taylor was friendly, kept me informed as to progress and made my experience much better. He is a pleasure to work with, and I hope to work with him for all my service needs made my experience much better. He is a pleasure to work with, and I hope to work with him for all my service needs More