Shottenkirk Ford Jasper - Service Center

I was extremely disappointed two different times regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. More

I was disappointed in the clarification of many fees added on the price of truck. What was supposed to be a $39,000 truck ended up being $52,000. I know it’s my fault for signing in the end but there added on the price of truck. What was supposed to be a $39,000 truck ended up being $52,000. I know it’s my fault for signing in the end but there are a lot of warranty fees I’m still not sure of. I really expected something in writing about exactly what I am covered for and what point each coverage ends. Not happy at all . Scott in service is great. More

Kara is always great! Always a good experience at this dealership, I’ll be using this store often Always a good experience at this dealership, I’ll be using this store often More

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Taylor’s great just the dealership has no loaners and was left without one for a while other then that it was good left without one for a while other then that it was good More

This dealership tried its best to find out what was wrong with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time an with my truck but was not successful. Not their fault, they tried. After all was said and done, they did not charge me even though they put time and energy in trying to fix the problem. Thanks, Scott. More

Rocky did a great job servicing my new Bronco. First service for the Bronco good job! First service for the Bronco good job! More

Vehicle was in for a recall and supposed to only take 1 day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me day. It wasn’t ready and I had to call and text several times to find out that it wouldn’t be ready. Finally got Scott to answer around 5 to give me the bad news. No apology just “that’s the way it is these days”. Service work was completed the next day but communication is terrible. More

Jerry was very helpful in explaining the problem, the fix and the cost. Car was repaired and ready for pick up prior to estimated time of return. and the cost. Car was repaired and ready for pick up prior to estimated time of return. More

Scott was amazing and my experience here was amazing. I will be doing future business here. I will be doing future business here. More