Shottenkirk Fort Madison - Service Center

always prompt, with time appointment is, and friendly staff. with the purchase of my Acadia, to the service department. staff. with the purchase of my Acadia, to the service department. More

Great service and helpful friendly people to work with. Take my car for all my service needs Take my car for all my service needs More

Kevin and DUSTIN are very professional. I wouldn’t hesitate to go back to them to purchase another vehicle I wouldn’t hesitate to go back to them to purchase another vehicle More

5 stars for the Service Department. I had an emergency with my Camry on Saturday morning. Took it to Shottenkirk and they found a way to get me in on an "emergency" basis. Turns out tha I had an emergency with my Camry on Saturday morning. Took it to Shottenkirk and they found a way to get me in on an "emergency" basis. Turns out that a caliper mounting bracket bolt was missing, which was causing the wheel to lock up. The 3 stars is because the parts department told me that I'd have to leave the car until Monday because they had to order the bolt. I called O'Reilly's in town and they had a bolt in stock and delivered it to the store. Shottenkirk's Parts guy says that he only deal in GM parts. I only wish he was as interested in getting me back out on the road as soon as possible, which he could have done if he had called O'Reilly's or AutoZone. So 0 stars for Parts Department ... not helpful at all. More

Exceptional dealership. Very accommodating when service is needed. They go out of their way to make sure the customer is satisfied. Very accommodating when service is needed. They go out of their way to make sure the customer is satisfied. More

Amazing place to do business! ! Becky set our appointment for the vehicle and they were ready when we arrived. Danielle explained all needed repairs and the technicians had them d ! Becky set our appointment for the vehicle and they were ready when we arrived. Danielle explained all needed repairs and the technicians had them done before expected time. Great experience with excellent service !! Thank you More

Pleasant people to talk to, rapid service, nice waiting area. I would recommend their service dept area. I would recommend their service dept More

The staff was very friendly and helpful. We will definitely be using them in the future. We will definitely be using them in the future. More

Drivers seat was left unbolted after having the body control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examinin control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examining the car after returning home the back seat had bolts and rats in it and a part of my drivers seat was broken off. After $7000 and several times of them finally diagnosing the Cadillac. I called the manager and was told I probably unbolted my drivers seat. Never again will they have my buisiness. More

Repairs to Transmission On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the vehicle to Ft. Madison and within 36 hours we’ve got our vehicle back and boating continued. Their service department did an Outstanding job with fast and efficient repairs. Thank You! More