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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
256 Reviews

256 Reviews of Shottenkirk Fort Madison - Service Center

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May 27, 2024

Showed up early and was out in no time. I always wait, waiting area is always clean and they offer coffee. More

by gsrives1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
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May 28, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 27, 2024

They scratched my tail gate when they did the recall on the latch.. several places down to the bare metal More

by MARKY_MARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Overberg
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May 28, 2024 -

Shottenkirk Fort Madison responded

MARKY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

May 24, 2024

This dealership is great . Excellent service , friendly staff . We have 4 cars that they take care of and we could not ask for better . More

by eric4591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney McConnell
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May 28, 2024 -

Shottenkirk Fort Madison responded

eric, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 18, 2024

We love Shottenkirk FM service center! Great people and great service! Worth the drive from Burlington! More

by LMOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings Briana Stewart
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May 20, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 18, 2024

Our problem was solved. Everyone we dealt with was great Polite, concerned, good at their job More

by CRNIMMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney McConnell
Report | Print
May 20, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 14, 2024

The process was a tad slower than I had anticipated. However over all my sales people were great to work with. There was new windshield installed 1 day prior to me taking the car home and now with the r More

by CHARLIEANN1974
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney McConnell
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May 15, 2024 -

Shottenkirk Fort Madison responded

CHARLIE, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

May 14, 2024

No hassle! Came in with expectations and they were met! Very impressed with how the purchase went! More

by JKEATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Weng in Finance!, Dustin Overberg
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May 15, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

May 12, 2024

Took vehicle in for a problem that was under warranty. Only took approximately an hour to diagnose the problem. Friendly & courteous service dept. More

by KARLEE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt
Report | Print
May 13, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 04, 2024

Wonderful place with wonderful staff. We love our SUV and the service we have experienced! More

by NICHOLE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Fort Madison responded

NICHOLE, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

May 01, 2024

Excellent customer service Daniel Stewart was very informative and very helpful and extremely polite and courteous More

by kubotakx61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Stewart 5 stars
Report | Print
May 02, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

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