Shottenkirk Honda of Cartersville

I brought my 2018 CR-V in for a battery drain problem. It has refused to start on 2 occasions during the last 2 weeks due to a weak battery charge. After almost 3 years of ownership, this is the first such i has refused to start on 2 occasions during the last 2 weeks due to a weak battery charge. After almost 3 years of ownership, this is the first such issue. I had taken it to 2 different parts stores for battery and charging systems checks after each failure. They all reported no problems with anything. So I took it to the experts. Shottenkirk checked out the battery and charging systems and reported no problems either. I left it for an overnight parasitic battery drain test. It was my understanding that they were to call me with the results and recommendations the next morning. This is where a problem occurred. I had heard nothing by 11:30 the next day so I called the service department. They had to go chase down the paperwork and call me back. They reported that they had done an additional battery and charging system test that morning. I appreciate the comprehensive attention to the problem but no one contacted me to let me know what was going on. I was in a lurch the entire morning trying to decide what to do that day in light of the car problem. Please keep us informed and you get 5 stars. More

Keri was great on the phone when I first called and also in the service shop. Great service and follow up from her. Only thing I would change is someone trying to sell me a new car within 2 minutes of wal in the service shop. Great service and follow up from her. Only thing I would change is someone trying to sell me a new car within 2 minutes of walking in the service shop. More

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Not Honest People. I bought a used car from Not Honest People. I bought a used car from Shottenkirk. Everyone was friendly but nothing they said turned out to be true. 1. Everette Hall Not Honest People. I bought a used car from Shottenkirk. Everyone was friendly but nothing they said turned out to be true. 1. Everette Hall said "yes there is a second key" turns out there was not. Ok... Darean Hall (Dealership Manager) said "Michael, we are going to handle this for you" i.e. get me a second key. After three weeks of calling and speaking with Darean Hall, and him stringing me along, he finally stopped answering. I had to purchase a second key from another dealership. 2. They hid a cracked in the front window. The front windshield was cracked but it had been filled with something so it didn't show. I hit a rock on the way home and it exposed the crack that they had filled and hidden. Safelight would not fix the previously hidden crack bc it had already been fixed before. I had to replace window. I understand buying a used car is an as is sale but I thought a dealership wouldn't be so shady. 3. Said they would handle getting tag and title for me. After 3 weeks I received the title and the paper work to file to get tag. (no tag). Either one of these is no big deal but it starts to add up. I would never do business with Shottenkirk again. I would advise to get everything in writing if you do business with these people. More

the Dealership was clean and the staff was beyond accommodating. Any and all questions were answered that day or i was called or emailed with follow up to them. accommodating. Any and all questions were answered that day or i was called or emailed with follow up to them. More

Always clean and very inviting. Staff members always speak and treat us like family. It's always a pleasure to visit for our car maintenance. speak and treat us like family. It's always a pleasure to visit for our car maintenance. More

The customer service was awesome and they handled my transaction very well. Will definitely purchase another vehicle from the dealership. The next vehicle has to have my passenger side camera though 😁 transaction very well. Will definitely purchase another vehicle from the dealership. The next vehicle has to have my passenger side camera though 😁 More

I had my CRV serviced here and my adviser Keri made sure my service experience was excellent. She went the extra mile and made sure my car taken care of. Thanks my service experience was excellent. She went the extra mile and made sure my car taken care of. Thanks More

This dealership is outstanding! I was treated with courtesy and respect by all throughout the entire process of leasing a 2021 Honda Civic LX. I highly recommend Shottenkirk Honda of Cartersville. courtesy and respect by all throughout the entire process of leasing a 2021 Honda Civic LX. I highly recommend Shottenkirk Honda of Cartersville. More

Service was great and informed me of important critical issues about my Honda Odyssey. I appreciate the service and rely on the expertise of the Honda service technician. issues about my Honda Odyssey. I appreciate the service and rely on the expertise of the Honda service technician. More