Shottenkirk Honda of Cartersville

Brittney and Derrian were both amazing!! Great guest service!!! They went above and beyond what was expected. We will definitely recommend to everyone we know. service!!! They went above and beyond what was expected. We will definitely recommend to everyone we know. More

Well on 6/09/21 I wanted 3 hrs for tire service wasn't happy had to check on my car and was told by an smart xxx service person it would be another hr really not I wasn't happy happy had to check on my car and was told by an smart xxx service person it would be another hr really not I wasn't happy More

Angie in service dept goes above and beyond.Always Angie in service dept goes above and beyond. Always proactive, explains well and keeps you updated with progress if work taking longer. Everyone gre Angie in service dept goes above and beyond. Always proactive, explains well and keeps you updated with progress if work taking longer. Everyone greets you. More

We have dealt with Emily and Angie and both were very helpful and kept us informed about what was going on with the service of our car. helpful and kept us informed about what was going on with the service of our car. More

Staff was awesome enjoyed doing business with them! Hannah was the best She went out of her way bringing vehicles for us to look at . Miles was awesome In the financial dept. Hannah was the best She went out of her way bringing vehicles for us to look at . Miles was awesome In the financial dept. More

Tried to get an oil change but service was exceptionally busy with a 2 hour wait. Emily said, if I didn’t mind getting up early, to come back the next day at 7am and I’d get right in. I’m a morning person s busy with a 2 hour wait. Emily said, if I didn’t mind getting up early, to come back the next day at 7am and I’d get right in. I’m a morning person so back I went the next morning, first in line, Chris checked me in and 60 minutes later the car was ready and I was on my way. Chris is personable, professional and thoroughly reviewed all that my car needed, why it was needed and whether or not it was needed immediately or could be postponed to a future date. I highly recommend the service department at Shottenkirk. More

Good work and quick service, but extremely expensive. $800 for alternator replacement is far too expensive for that job. A new alternator, not reconditioned, can be purchased for that vehicle for about $ $800 for alternator replacement is far too expensive for that job. A new alternator, not reconditioned, can be purchased for that vehicle for about $325, but Honda charges $600 for the same part. That’s not a great way to treat customers. More

Great csr , timing was a little off but overall Chris was such a great help and always eager to help solve my problems! He is hilarious. such a great help and always eager to help solve my problems! He is hilarious. More

Purchased a New car, could not even drive it home the same day. It needed a PDI, I called the dealership and the lady I spoke with in the service department said my car would be ready at 11:30, I got the same day. It needed a PDI, I called the dealership and the lady I spoke with in the service department said my car would be ready at 11:30, I got there at 2:30 and they had not even started on my car. I live over an hour away and was late picking my children up from daycare do to the lack of care provided for my first car purchase which they did not give me any incentives on!!!!! The car has 12 miles when I left when I went to pick it Also it up it had over 26 miles on it and they couldn't find the keys. SOMEONE HAD TEST DROVE MY BRAND NEW CAR THAT I HAD PURCHASED!!!!!!!!!!!!!!!! Overall worse buying experience they were quick to sale me a car and once the sale was complete the customer service went out the door. Damien was not thorough and if I did not do my own research on the car and knew this is what I wanted the car would still be on the lot, where it should be with all the scamming, unprofessional and poor customer care I received. 10/10 would NOT recommend!!!!!! After all the xxxx I got a free oil change that I had to ask for because nothing was offered upon my inconvience!!!!!!!!! More

Staff was very friendly & cordial making the buying experience less stressful. Certainly would recommend Shottenkirk when buying a Honda automobile. Thank you Bernie & Carnell. 😊 T experience less stressful. Certainly would recommend Shottenkirk when buying a Honda automobile. Thank you Bernie & Carnell. 😊 T More