Shottenkirk Honda of Cartersville

Great people and trustworthy dealership. Tried them first for service and never went anywhere else. When it was time to trade in they were the natural choice. Hoping to visit considerably less now that I’ve for service and never went anywhere else. When it was time to trade in they were the natural choice. Hoping to visit considerably less now that I’ve got a New (to me) Certified Used now, but they’ll still be my first choice when I need something. More

We had a great attendance since the time of our call to make an appoitment til the time we was received Mr. John that was a great help and so attentive to our need. I would recommend him to take care of yo make an appoitment til the time we was received Mr. John that was a great help and so attentive to our need. I would recommend him to take care of your service at Honda. More

Had curb scarf removed from 1 wheel The wheel looks great (curb scarf removed). Work was completed quickly (about 2 hours). Car was returned clean. All staff was courteous. Check out was The wheel looks great (curb scarf removed). Work was completed quickly (about 2 hours). Car was returned clean. All staff was courteous. Check out was quick. More

Great service I have always received great service with Shottenkirk Honda and the service and repair has always occurred in a timely manner. It’s the only place I f I have always received great service with Shottenkirk Honda and the service and repair has always occurred in a timely manner. It’s the only place I feel comfortable taking my CRV More

Transmission I had to have my transmission replaced and Emily was a great help. She was responsive and was able to find a used transmission that fit my budget. I had to have my transmission replaced and Emily was a great help. She was responsive and was able to find a used transmission that fit my budget. More

Came in for oil change. Staff was professional and courteous. I was in and out in under an hour. The lobby I waited in was clean and well kept. courteous. I was in and out in under an hour. The lobby I waited in was clean and well kept. More

Ms.Angie, was great she inform on everything. She called when my car was ready and had it wash was not expecting that. She is a great person. She speaks to customers even when she is nit waiting on them. when my car was ready and had it wash was not expecting that. She is a great person. She speaks to customers even when she is nit waiting on them. More

I came in to get the steering rack on my car replaced and it took four days just for the warranty company to approve the part (it clearly states in the contract that steering racks are covered). I was withou it took four days just for the warranty company to approve the part (it clearly states in the contract that steering racks are covered). I was without a car for four days and stressing because I was told the first time that the part cost $1500 but then the next time I was contacted to be told that the part still hadn’t been approved and that the cost would be over $2000 if I had to pay out of pocket. I was contacted Thursday after 5 o’clock while at work and wasn’t left a voicemail and the service department closes at 6 so I had to wait until the next day to call back. When I got the call on Saturday that the part was finally approved I was told that my car would be done by Saturday at the latest. I received a call on Friday and was told that the part wouldn’t be in until Monday, which I understand because covid has delayed shipping. I was told Monday evening that I’d get a call at 11 to tell me when my car would be done because I was supposed to leave on vacation on Monday but I delayed going because I wasn’t comfortable taking the loaner car. I had to call at 11:30 just to be told that the person I’ve been dealing with this entire process (13 days) wasn’t even in that day. My main grievance isn’t that the part was delayed getting there or even the service itself because the car drives great now, but that there was no transparency between the service department and myself. I know it doesn’t take four days for one part to get approved even through a warranty company. I’m just disappointed in the way that it took so long and I felt like getting my car back was not a priority. More

Always the best service never no problems! Everyone is very friendly and courteous and keeps you informed of any issues that may come up! Always a pleasant visit! very friendly and courteous and keeps you informed of any issues that may come up! Always a pleasant visit! More

NO communication between reservation team and service manage How many things can you screw up in a single service reservation? If youre not going to honor your word than customers will not recommend How many things can you screw up in a single service reservation? If youre not going to honor your word than customers will not recommend More