Shottenkirk Honda of Cartersville

Honda Excellence I have purchased three vehicles from this dealership. I have received excellent service with every purchase and every service appointment. Dana Fanch I have purchased three vehicles from this dealership. I have received excellent service with every purchase and every service appointment. Dana Fancher is an outstanding salesman. More

Great service each time we take our van in for service. I wouldn’t want to take it anywhere else for service. They are the Chick-fil-a of the Honda world. wouldn’t want to take it anywhere else for service. They are the Chick-fil-a of the Honda world. More

Fantastic people who do great work. I trust them because they have always treated me well. My confidence in them with each repair comes from the great experience. I have 4 Honda vehicles. Honda parts and se they have always treated me well. My confidence in them with each repair comes from the great experience. I have 4 Honda vehicles. Honda parts and service make the difference. More

I love coming to this place! The people are so inviting, and always eager to help.. I have purchased 3 vehicles here and would proudly by another one here. Awesome service! and always eager to help.. I have purchased 3 vehicles here and would proudly by another one here. Awesome service! More

Loved my sales experience Love my car. Great sales experience. Zero pressure. Shop local. Brittany rocked. Will only buy from this dealership going forward. So happy with the c Love my car. Great sales experience. Zero pressure. Shop local. Brittany rocked. Will only buy from this dealership going forward. So happy with the car I purchased. More

Michael Welch was very professional. Michael was very professional. Even though I did not buy a Honda he was very knowledgeable about the features of the Ford truck I purchased. He explai Michael was very professional. Even though I did not buy a Honda he was very knowledgeable about the features of the Ford truck I purchased. He explained the vehicle features helped me get everything set up before I left the dealership. The only negative thing about the dealership was the long wait to get in the finance office. More

Inefficient Scheduled Maintenance I called and scheduled a specific recommended service for my car on a Thursday for the following Tuesday. I dropped my vehicle off at the pre-arranged I called and scheduled a specific recommended service for my car on a Thursday for the following Tuesday. I dropped my vehicle off at the pre-arranged time of 7:15 am. At 11:00 am I was informed that the parts needed for the scheduled maintenance would need to be ordered despite the fact that I had called and scheduled this service the week prior to avoid this sort of delay. I will now waste two off days trying to get preventative maintenance done that should have been able to be completed in one visit had the center prepared appropriately for the SCHEDULED appointment. At 11 am I was told my car was not ready but that they would let me know when the work they could do was complete. At 3:30 pm I had still heard nothing more regarding my car. I called and was informed that it was ready and I could get it at any time. The service center had my car for 8 hours despite the fact that they were unable to complete all of the recommended maintenance that I had specifically requested in advance. I feel that in addition to not preparing appropriately for the SCHEDULED appointment they simply forgot about my vehicle which resulted in a large amount of my time wasted. On a positive note every staff member was friendly and pleasant when I did speak with them. I have used this location for 4 years and this is only the second issue I have had with the service here. I would certainly not characterize my quite negative experience as typical of the service that I usually receive. More

I bought my car 4 years ago and have my car maintenanced every 3-4 months. The staff and service department are always friendly and helpful!! every 3-4 months. The staff and service department are always friendly and helpful!! More

Always excellent service here Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to reco Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to recommend this dealership. More

great this is one of the best dealerships that i have done business with ,the people were great and kind .the work was done very fast . this is one of the best dealerships that i have done business with ,the people were great and kind .the work was done very fast . More