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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,189 Reviews

4,189 Reviews of Shottenkirk Honda of Cartersville - Service Center

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July 11, 2023

Always a pleasure at this service center since day 1. Thanks to everyone there and I hope to always be a Honda customer More

by STEVE.GOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your excellent review, Steve! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

July 11, 2023

They did a great job of explaining the whole process and made it seem less from start to finish. More

by KEATON T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Black
Jul 12, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

July 11, 2023

I have three Honda autos and they are all serviced at Shottenkirk Honda of Cartersville. Tyler Bone, the service manger, and his team are great to work with. I have never had a bad experience. More

by SEW1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
Jul 12, 2023 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 11, 2023

The service was really nice and they where helpful and they let me know when my car was almost done More

by MATHEUC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 12, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

July 10, 2023

Always friendly. I've purchased several vehicles from this dealership and I always take them back for service. I've got two Hondas now and this is the only place I More

by WSTEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Jul 11, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

July 10, 2023

Fast and friendly service. Jordan and terry ford were both amazing. Started with 30,000 mile tune up ends up leaving w. New ride More

by BBURNETT1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dowdy
Jul 11, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, we look forward to having you as one of our valued customers for many more years to come!

July 08, 2023

The service itself was great. First, let me say that I am extremely grateful for the loaner vehicle I was given. But, it was absolutely disgusting!! Shottenkirk should actually b More

by WATKINSKIMMY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service
Jul 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 08, 2023

Angie has been awesome every time I’ve been there. After my service was complete I noticed that my steering wheel had been scratched. Angie advised me that they would make it right. I returned the nex More

by MCAUDLE711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Jul 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear that Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 07, 2023

Oil change took to long. Not enough Information while I was waiting. I had an 8:15 am appointment and I didn’t get to leave until 10:10 More

by HAYDEN175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Jul 13, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 07, 2023

Last minute decision to stop in, they got us in immediately and were very kind! More

by JNRTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Jul 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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