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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,131 Reviews

4,131 Reviews of Shottenkirk Honda of Cartersville - Service Center

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March 16, 2023

Jordan is awsome to work with, she keeps me informed of the situation and knows where I am when it's time to go. More

by ISPAUL4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

March 15, 2023

Overcharged for a tire replacement. $741 quote when my local repair guy will do it, same tire, for $210. Plus they did not wash car after service. So, I reached out to the service manag More

by JERRYHARLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Bone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Damien Brooks
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Mar 18, 2023 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 15, 2023

Service technician was knowledgeable and accommodating. Th atmosphere was comfortable. I felt I could discuss any car issues person to person. Will continue to utilize this service. More

by BARNESCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2023 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! Jordan and our team sincerely value your business and look forward to your next visit.

March 14, 2023

came in for 90000 service. Notified it had already been done. Just needed oil change and rotatation. They checked battery and recharged it. great service, was expecting a bi More

by JLEWIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Mar 15, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 13, 2023

The service department staff were friendly and they answered all of my questions, and they explained the services provided. More

by GHENABEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Mar 14, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

March 13, 2023

It's always a pleasure to get my vehicle service at Shottenkirk Honda of Cartersville. Angie always takes care of me and suggest ways to keep my 2021 Ridgeline running as an expected Honda. More

by ANTHONY S BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Mar 14, 2023 -

Shottenkirk Honda of Cartersville responded

Anthony, thank you for the kind words for Angie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 13, 2023

Angela is amazing. Wonderful customer service. Kept me up to date on all services needed. More

by SMASSIE1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Angell
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Mar 13, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that Angie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

March 10, 2023

I was welcomed and everyone was very professional and treated me like a person and not just a sell. Would definitely recommend them to anyone looking to purchase a car either new or used. More

by eric.r.ridley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 09, 2023

Ginger was very helpful, courteous, and professional. She went over and above to assist me with my needs. More

by DENA146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
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Mar 10, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

March 09, 2023

The diagnostic service i requested wasn't performed, the tech decided to go around finding the issue by just replacing a battery instead of figuring out why it was abnormally discharged. More

by TMJSOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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