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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,133 Reviews

4,133 Reviews of Shottenkirk Honda of Cartersville - Service Center

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January 19, 2023

Always terrific service which I’ve had for the last five years. I will continue to use Shottenkirk. More

by MKOHL69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Damien Brooks
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Jan 20, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with Angie, Tyler, and our team. We're glad to hear we delivered such a great experience!

January 19, 2023

Everything was great with my appointment. However someone needs to check the reading material in the waiting room. There was a newspaper from December 18th. Most all the magazines are old and More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know her name but she was great. Young and smiling, Damien Brooks
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Jan 20, 2023 -

Shottenkirk Honda of Cartersville responded

John, Thank you so much for your excellent review! We are so glad that Damien had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Cartersville to be a positive one. Please don't hesitate to reach out if you need anything else.

January 19, 2023

Every time we need service, the staff is so friendly. I never feel like I’m being talked into service I don’t need. More

by LAUREN.ROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Angell
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Jan 20, 2023 -

Shottenkirk Honda of Cartersville responded

Lauren, Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2023

The quickness and courtesy of the adviser and the quality of the technician made my experience excellent More

by CHITOWNE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

January 17, 2023

Went for oil change and my service light is already back on in less than 1m More

by ASOLIS2002TARULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angie Angell
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Jan 20, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 17, 2023

The dealership and customer service were top notch and handled themselves in a professional manner. More

by DREWMAN1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Brooks
Report | Print
Jan 17, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

January 17, 2023

This dealership has done this more than one time to me. They will overinflate the estimate only to let you know that it wasn’t going to be as much but they still live in I’m charging you much more than wha More

by GARCIAEMMY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Bone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell, Damien Brooks
Report | Print
Jan 21, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 16, 2023

Excellent service. I really enjoy everything. Great prices and very friendly. Definitely will come back. More

by JULIE.TALLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Keffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julie, and we look forward to working with you again.

January 16, 2023

It was very great when ever I visit Every one is kind and willing to help More

by QUEENJESSICA1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Brooks
Report | Print
Jan 17, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

January 16, 2023

The service was quick, professional, and they were friendly as well. We have used this dealership for service a couple times now and it has been a good experience. More

by ROB B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Report | Print
Jan 17, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville, Rob, we look forward to having you as one of our valued customers for many more years to come!

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