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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,100 Reviews

4,100 Reviews of Shottenkirk Honda of Cartersville - Service Center

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May 13, 2022

Car was dirty and not washed as normally dealers do. I was charged for an alignment after 11600 miles, too early I guess. More

by Luciano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember the name
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May 18, 2022 -

Shottenkirk Honda of Cartersville responded

Luciano, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Honda of Cartersville

May 13, 2022

Completed everything I needed done in a timely manner. Very professional experience. I will be returning there for any future work I need done. More

by ALLGAV04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

ALLGAV04, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Cartersville!

May 13, 2022

Chris in the service department is always upfront and honest with me. He is thorough, detail-oriented, polite and respectful. Every time I come in, he remembers me by name and gets me in and out as quick More

by RILEYMACK16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

RILEYMACK16, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Cartersville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 13, 2022

Once again a great service experience. Service advisor Damien Brooks helped me understand the service I needed and then kept me informed on the progress. More

by BILLHENRY40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Brooks in service, not sales., Damien Brooks
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May 18, 2022 -

Shottenkirk Honda of Cartersville responded

BILLHENRY40, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda of Cartersville!

May 13, 2022

My experience with this dealer ship is very good I’ve been there customer since day 1 they have one of the best technician and employees.. More

by ELVISLOPEZ1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Fancher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The whole staff of technicians and service are the best
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May 18, 2022 -

Shottenkirk Honda of Cartersville responded

ELVISLOPEZ1976, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda of Cartersville!

May 12, 2022

Wow fast and friendly service nice lounge and TV snacks for waiting definitely be back More

by REED.CHARLES2407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

Hello REED.CHARLES2407, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Honda of Cartersville. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

May 12, 2022

Always professional, competent, explain the charges and make sure I am comfortable. I use them for all my service needs. More

by BEFIRD4DOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Bennett
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

Hello BEFIRD4DOGS, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Honda of Cartersville. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

May 12, 2022

Not so good! They told me I needed stuff that I already had gotten fix More

by MIKO.DANSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keri Bennett
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

Hi MIKO.DANSBY, we would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right - call us at (678) 792-3798 so we can discuss making it up to you.

May 12, 2022

Angie is the best. Kept me informed, made honest suggestions for future maintenance items. Shottenkirk is the place to go for quality service. More

by GRIFF4849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Angell
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

GRIFF4849, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Cartersville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 12, 2022

I had a service experience that was exceptional. The service representative immediately met me in the express service bay. My car was completed within 50 minutes. The overview of the vehicle chec More

by RBLIVSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heaton
Report | Print
May 18, 2022 -

Shottenkirk Honda of Cartersville responded

Hello RBLIVSEY, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Honda of Cartersville. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

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