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Shottenkirk Honda of Cartersville - Service Center
Cartersville, GA
4,100 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,100 Reviews of Shottenkirk Honda of Cartersville - Service Center
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March 18, 2020
I came in due to my low tire indicator being on. After the technician put the Nitogen in my tires he told me I would have to drive the vehicle for the indicator light to go off. I told him no, in the past the technician put the Nitogen in my tires he told me I would have to drive the vehicle for the indicator light to go off. I told him no, in the past once the tires had the correct pressure the light will go off. The gentleman called a technician to come look and once again I explained the light will go off once the correct tire pressure is achieved. Both were frustrated with me because I was being persistent about the indicator light. I explained I travel on the interstate for work and do not want to have a flat tire while traveling. They finally decided to put the vehicle on the lift to check the tires again. I ended up having to have my tire patched. I know my vehicle! After I got back into my vehicle my seat had been lifted all the way up, my mirrors had been adjusted. I also notice grade on my head liner. The grease was unacceptable. I spoke with Angie and she stated the dealership would clean the headliner at my convenience. I have spoke with the service manager & she stated they would clean the head liner & speak with the technicians. I have brought my vehicle into the dealership for the low tires previously each time it was in the morning, the morning crew is very professional, they checked my tires for a leak when they couldn’t get the indicator light off without me asking or even insisting. They located a hole that needed to be patched. If I need to bring my vehicle back in again, it will only be done in the morning due to the way I was treated by the evening crew. They were not professional and I should not have to insist and persistent to have them to do their jobs properly. More
by KERRYBETH70
Verified CustomerEmployees Worked With
Did not get their names, one was at a desk in the service area and the other was a technician
March 18, 2020
Wait wasn’t long. Staff was friendly. But on the way home I got a low tire pressure alarm and called the service center to find out why. I was told that I probably picked up a nail. I had been out of the ser I got a low tire pressure alarm and called the service center to find out why. I was told that I probably picked up a nail. I had been out of the service center less than an hour. More
by BOCKYHICKER
Employees Worked With
Idk
March 18, 2020
The staff of bothers the service and used car departments were great. I will consider your dealership for all of my Honda vehicle needs. Great experience! were great. I will consider your dealership for all of my Honda vehicle needs. Great experience! More
by JWHITEMORE
March 17, 2020
Great local dealership. I’ve been a customer since moving to Cartersville in 2010. I have bought two cars there and had all my vehicles serviced there. to Cartersville in 2010. I have bought two cars there and had all my vehicles serviced there. More
by RONALDLPOOLE
March 17, 2020
Super friendly I have worked with Eric, Angie, and Tori more recently... all extremely friendly and kept me informed on the status of my car. Service center is clean I have worked with Eric, Angie, and Tori more recently... all extremely friendly and kept me informed on the status of my car. Service center is clean and it's nice to have Wi-Fi service so I can work while I wait on my car. More
by EGRIMM0
Employees Worked With
Angie Angell, Tori Brady, Eric Staton
March 17, 2020
Great service by the staff at Shottenkirk. However, I was not happy with Essy(sp?) the woman who called me to ask about my service. She was obviously reading a script and could not get my name right. why bo not happy with Essy(sp?) the woman who called me to ask about my service. She was obviously reading a script and could not get my name right. why bother? More
by JPOMI
Employees Worked With
Essy
March 17, 2020
Angie was fantastic. Quick turn around. I had my car earlier than I expected. The car runs excellent, and I appreciate the service that I was given when purchasing the vehicle. earlier than I expected. The car runs excellent, and I appreciate the service that I was given when purchasing the vehicle. More
by MINNOW100
Employees Worked With
Angie Angell
March 16, 2020
Management cares At first I had very bad experience. But this dealership and there management care. The GM contacted me and did everything he could to make things ri At first I had very bad experience. But this dealership and there management care. The GM contacted me and did everything he could to make things right. I truly appreciate when people can admit mistakes and make efforts to improve there business and customer service. More
by IMVM_2000
Employees Worked With
Emily Lewis, Kacie Pollard
March 16, 2020
First time I’ve been disappointed. Double right blinker problem not fixed. Tires rotated despite plan to purchase 2 new tires elsewhere discussed with TJ. problem not fixed. Tires rotated despite plan to purchase 2 new tires elsewhere discussed with TJ. More
by SUEBLOME
Employees Worked With
TJ
March 16, 2020
It is always been a good service experience with this dealership as the staff is friendly, service is accurate and rates are very low than others. dealership as the staff is friendly, service is accurate and rates are very low than others. More
by JAYRPATEL8383
