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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,132 Reviews

4,132 Reviews of Shottenkirk Honda of Cartersville - Service Center

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November 04, 2023

Excellent customer service! ! Service area and showroom are immaculate. Vehicle was ready on time. No hassle! More

by MSJRDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

November 03, 2023

Ginger is great! She is s always helpful and love the way the dealership that you know what you need to do next to keep your car in good condition. More

by JANDERSON1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Nov 03, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

November 03, 2023

The service is getting alot better but the price but that comes with the car lol More

by TRACEYPRICE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
Nov 04, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks, Tracey, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

November 02, 2023

My car was serviced as needed, and I was given great customer service. I always feel safe with Shottenkirk’s staff and service. More

by BENCOLLINS4.0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ben, please let us know.

November 02, 2023

Excellence service. Professional and kept me abreast of the time frame. Very good experience. Professional and courteous. More

by Rccorn1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Shottenkirk Honda of Cartersville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Honda of Cartersville!

November 02, 2023

This was my first visit to Shottenkirk Honda and I would rate my service experience as excellent! My service advisor, Kevin Etters, was very knowledgeable and upfront with me about pricing and what my car n More

by Kirk Holcomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Nov 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kirk and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

November 01, 2023

My confidence in the brand was shaken after a visit to another dealer in another state. My faith is restored after the service I received at Shottenkirk. I will return for further service. More

by STYLESJT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Nov 01, 2023 -

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 01, 2023

I waited there for 4 hours just for oil change. I was told they are waiting for part after 3 hours and then I can take my car if I don't want to get my oil changed after waiting 3 hours. More

by H_PP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 01, 2023

The response I get at Cartersville Honda is always professional and polite. They let me know of course of their recommended services some which I choose to do myself to keep the cost done and others More

by MT6096
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2023

When I dropped off my car for an oil change, I asked them to check my tire because I was having to add air about once a week. When I went back to pick up my car, they told me they couldn't find anything wron More

by Momakim56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know his name
Nov 05, 2023 -

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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