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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,100 Reviews

4,100 Reviews of Shottenkirk Honda of Cartersville - Service Center

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August 31, 2023

Very Courteous and patient staff who are easy to talk with , has good listening skills More

by MISHYBOO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2023

I really enjoyed my sales men and the service department. The entire process was seamless and stress free. Just disappointed on the wait I had with speaking to finance. More

by J.STEPHENS1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Sanders
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Sep 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 31, 2023

Jordan is always helpful and professional. She provides exceptional customer service, projecting positivity, kindness and excellent communication skills! Thank you Jordan!! More

by drhoades76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jordan delivered such a great experience!

August 30, 2023

Good service. Brought my car in for 60K service and a recall notice. I always bring my car to Shottenkirk. More

by WHPRIEST61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
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Aug 30, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 30, 2023

I had a pleasant experience. Kevin was a pleasure to work with. The text updates are great. More

by CINHUL7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 31, 2023 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Kevein here at Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

August 29, 2023

everybody in the service department is always help full and friendly. Always keeping informed about the status of my car More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Lewis, Angie Angell
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Aug 30, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you, Don, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 29, 2023

Brought my vehicle in for a recall customer service was great dropped my car off and they called me and let me know that it was time for a 15,000 mile check up on my car also so I had that done and they ca More

by Jackiecraig51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Report | Print
Aug 29, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

August 29, 2023

Not on time, overpriced and confusion with the extended warranty that I have with employees More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ginger
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Sep 02, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 28, 2023

Kevin Etters is the BEST service advisor. He always makes sure everything is handled threat way possible!! More

by FMELLISON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
Report | Print
Aug 29, 2023 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

August 28, 2023

This dealership has the best customer service in the whole north east georgia. I really love the way they treat the customers. More

by Dilip Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Aug 29, 2023 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

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