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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

West Burlington, IA

4.4
176 Reviews

176 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center

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November 02, 2024

Wasn’t sitting around to long got me in and out pretty quickly and had me on the road to my event In a perfect time ways very informative and knowledgeable about what was going on! More

by Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Shottenkirk Superstore responded

Hunter, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2024

They have always taken good care of my truck and I, even with a difficult warranty company that I have. I appreciate Matt's help and he is always friendly. More

by KMBSOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Shottenkirk Superstore responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 30, 2024

quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow More

by DKADKISSON018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Heater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

October 25, 2024

It took over 2 hours to get an oil change and then had to wait 30 minutes for the bill. More

by TAL1969
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 25, 2024

Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all More

by TAJOHANNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Heater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

October 25, 2024

Excellent communication and service from Jim Smith! Completed ahead of time and cleaner than it arrived :) More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Smith
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Oct 28, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 25, 2024

My appointment was quick and fast. I didn’t have to wait very long and they let me know everything that needed to be done. More

by Mr. Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2024

Matt kept me informed while I was waiting. I will never go anywhere else for service More

by TROYPATT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Heater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Shottenkirk Superstore responded

TROY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 19, 2024

Service crew are very good and always are treated well . If something is not right they let you know. More

by TUCKERFARMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Boney
Report | Print
Oct 21, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 12, 2024

Pleased with their service dept. Wish they would offer incentives like free tire rotation with purchase of tires and maybe half price rotation with and oil change. It may not seem to More

by TWP.COMM_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Boney
Report | Print
Oct 14, 2024 -

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

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