Show Me Auto Mall

They ran credit for a truck the day they had someone else looking at it. Waited a week to "try to get truck", but unless you go in person apparently they won't take you seriously. looking at it. Waited a week to "try to get truck", but unless you go in person apparently they won't take you seriously. More

5/5. Markus did a great job answering all our questions and very patient spending all afternoon getting a car that works perfectly for our family! Markus did a great job answering all our questions and very patient spending all afternoon getting a car that works perfectly for our family! More

Was a very nice and easy going person definitely deserves a raise God bless thank you! a raise God bless thank you! More

Long story short: -Do I think I went home with a decent vehicle at a decent price? Yes. -Would I shop here ever again? No. Long story long: They had a vehicle we were interested, it was clean, loo vehicle at a decent price? Yes. -Would I shop here ever again? No. Long story long: They had a vehicle we were interested, it was clean, looked well maintained, good carfax. We showed up, and the vehicle was in similar condition as pictured online. However, when we began talking numbers, that’s when things really began going downhill. I made an offer and after 15 minutes the salesman came back with a new price that was over $5,000 more than the list price online. That number included $1799 for nitrogen filled tires, door guards, and a low level of theft protection. By my estimate, maybe a couple hundred dollars in value if any of that means anything to you in the first place. That price also included another $1799 for any two of a list of options, none of which would come near $1800 in value. The list included things like window tint, a light bar, Apple car play install, etc. The next fee was $1000 for not financing through them for the vehicle. If you choose not to finance with them, they will attempt to place another $1,000 on top of the list price. Finally, a $599 doc fee rounded out the $5,197 addition to the list price. The salesman claimed that the doc fee was Missouri state mandated and non-negotiable. This is not true. While every dealer may have some sort of administrative fee, it is not Missouri law that it must be $599 or non-negotiable. After I disputed the bogus fees the salesman came back with a made up copy of the Kelly Blue Book value of the vehicle I was interested in. Little did they know, I had already pulled the report using the VIN and vehicle condition. Their made up number was several thousand dollars higher than the number kbb.com gave me. The sheet they handed me was not a screen shot, it was not straight from KBB, it looked like a poorly written Word document meant to fool unprepared customers. I should have walked out by now, but I had confidence that the vehicle, regardless of the shady dealership practices, was a good option for us. Anyways, negotiations continued and we finally came to a number. They said they’d agree under one condition: That I would leave five 5-Star reviews on various platforms. I, again, confronted their questionable tactics. I do not believe a deal should be dependent me leaving good reviews, especially as the buying process was not complete yet. They were attempting to buy or bribe good reviews and my morals did not agree with that. Again, should have walked away then. We proceeded to paperwork and it wasn’t long before they tried to get me to sign a document stating that I have read and understood two additional documents that I had not, in fact, shown me yet. I politely questioned if I could see those before signing and received a response as if I was being ridiculous. Why would anyone sign something saying that they have received and read something if they had not yet. Especially in a slurry of legal documents around a used vehicle at a dealership that has already shown me how deceptive they are. I refused to sign until I saw those documents. The salesman moved forward but the same issue was presented when we got to the finance person. He was persistent that I needed to sign the sheet saying I had read and understood two documents that I had not been provided yet. For whatever reason they were dead set on me signing. Again, I refused. Again, I received backlash. Rude-sarcastic comments, both to my face and to their co-workers while they thought I was far enough to not be able to hear. I left with a pit in my stomach. I should have walked. I shouldn’t have endorsed their lack of ethics and transparency by continuing the purchase. I was mad at myself and felt bad for the others I saw in the showroom being put through the same ordeal. Hopefully they were wise enough to know better. Reading this, hopefully you are too. More

Ben did a great job explaining everything we needed to know. Very kind and informative. Would recommend him to our friends. know. Very kind and informative. Would recommend him to our friends. More

Markus was easy to work with and helpful. Easiest car buying experience that I have went through. Ben his trainee was nice and will do great. Very pleasant experience. Easiest car buying experience that I have went through. Ben his trainee was nice and will do great. Very pleasant experience. More

Julian and Ragan are the best! If you need a new vehicle, they’ll take care of you! If you need a new vehicle, they’ll take care of you! More

If you can avoid going to this dealership, do so. I was sold a truck that was supposed to be in great condition, but once I got it home, multiple issues became obvious: an oil pan leak, a cracked I was sold a truck that was supposed to be in great condition, but once I got it home, multiple issues became obvious: an oil pan leak, a cracked and non-functioning side mirror, a severe vibration that shook all the seats (despite being told it was just the tires—it wasn’t), damaged leather on the dash, and non-working heated/cooled seats. I brought the truck back for repairs and ended up without it for an entire month, all while my temporary tag time was being used up. Every time I called for an update, I was told it would be “another week” because they were “waiting on parts.” I later found out the parts had already arrived—they simply didn’t prioritize my vehicle after the sale was completed. The service manager was extremely unprofessional. When I tried to get answers—since no one in service would give me a clear update—I was accused of creating conflict between departments and was even called names. Completely unacceptable behavior. When I finally got my truck back, only the oil pan and seat had been fixed. I was told I would receive a follow-up call within a week to address the remaining issues. It has now been over a month, and I have not heard anything. Overall, this was a very frustrating and disappointing experience. I would strongly recommend taking your business elsewhere. More

This was my first time getting a vehicle from a dealership and I had the pleasure of working with Markus today! I was very pleased with the questions he asked and the attitude he kept during the sa dealership and I had the pleasure of working with Markus today! I was very pleased with the questions he asked and the attitude he kept during the sale, very genuine guy. If you want to buy a car and find a salesperson that doesn’t beat around the bush, go to my guy Markus, very happy with my experience today! More

If you can avoid going to this dealership- DO SO. They got me into a truck that was supposed to pretty nice. Getting it home, I learned of an oil pan leak, side mirror was cracked and didn’t work, th They got me into a truck that was supposed to pretty nice. Getting it home, I learned of an oil pan leak, side mirror was cracked and didn’t work, there was an awful vibration that would rattle all of the seats (they said it was because of the tires- definitely not), the leather on the dash was damaged and the heating/cooling seat wasn’t working. I took it back up to have these things fixed and I wound up being without my truck for a month (obviously not being able to use my temp tag before tagging). Everytime I called they said it would be another week and that they were “waiting on parts”. Turns out the parts were already there- they just didn’t prioritize my truck since it was already a sale. Service manager is very unprofessional and called me names and accused me of putting sales and service departments against each other when I was simply asking about my truck because I couldn’t get answers from service. When I picked up my truck the seat and the oil pan were the only things fixed. The service manager said he would call me back in a week to try and resolve the other issues after I called and asked why the other things weren’t fixed. It’s been over a month since we last talked and I still haven’t received a call back. More