Showcase Honda

My daughter and I bought a used Toyota from Showcase Honda. There were some issues that needed repair and Showcase Honda agreed to get three of them fixed / repaired (WE OWE YOU). My daughter schedule Honda. There were some issues that needed repair and Showcase Honda agreed to get three of them fixed / repaired (WE OWE YOU). My daughter scheduled the repair work to be completed with DEVIN SUZUKI and received a confirmation email six (6) days prior to the service. On the confirmation email, it listed the work to be performed was "Headlight Out, Rear Tint". There was also to be chip repair completed as a part of the "WE OWE YOU". We arrived on 08/04/2022 at approximately 8:10 am. We made contact with the service advisor and told him our scheduled service advisor was "DEVIN SUZUKI". Devin came out and contacted us. We provided him our names and he confirmed our appointment. He asked what services we needed. I explained to DEVIN the services needed and Showcase Honda were going to be completing them as a part of "WE OWN YOU" from our recent purchase. As DEVIN and I continued talking, he explained how he came into work this morning around 6:48 am and that was the first time he saw what was to be done with our vehicle. DEVIN was told about how my daughter had been in contact with him at least two times prior to coming into Showcase Honda today (one to schedule the service appointment and one time to get her original service appointment time since someone (unknown who) had changed her appointment time to two hours later). DEVIN stated he would need to order the head lamp from Toyota and could not order it until after noon. DEVIN did not know if the head lamp would be available and, if it was, when it could be installed since it would have to be delivered. Secondly, DEVIN advised the chip repair would have to be scheduled with the MPP warranty company and not with the chip repair guy that Showcase Honda. We told DEVIN we were told the chip repair guy would be called and have respond to Showcase Honda to repair the chip in our windshield. DEVIN was obviously getting frustrated and told us he could not just call up the chip repair guy and force him to respond to Showcase Honda. Lastly, DEVIN stated due to the weather (cloudy, possible rain, humid) they could not remove and install new window tint on the rear hatchback window on our vehicle. I was getting frustrated with DEVIN and asked why my daughter and I drove 50 minutes for repair work and he did not plan ahead to order a new head lamp and scheduled the chip repair. I also asked why he would not call ahead to let us know they could not replace the window tint because of the weather. DEVIN had the nerve to tell me he had been a service advisor for 20 years. This told me DEVIN should know how to do his job better and have items ordered for his clients repair services scheduled. I hope DEVIN does not have to order oil / filter for his clients that are scheduled for oil / filter changes. But I have read a review of someone saying they had to wait for three hours for an oil change. Thankfully, the head lamp was replaced, the chip repaired and the rear window tint removed / replaced. My daughter returned for our vehicle with her boyfriend. My daughter later told me DEVIN asked why I (her father) did not come back because he wanted to tell me he can get things done. UNPROFESSIONAL in my opinion. Our sales person, AIDEN, was exceptional during the sales process and when we had to return for our repair service. AIDEN helped us facilitate getting our repairs completed. More

Waited 3 hours for just an oil change. Never asked me if there was anything they can do for me or told me that there would be a longer wait then what I was originally told. I had to look f Never asked me if there was anything they can do for me or told me that there would be a longer wait then what I was originally told. I had to look for my service write to find out how long it was going to take. Worse customer service ever. Will never go back. More

My experience was positive. They negotiated in good faith for the used car I purchased. They negotiated in good faith for the used car I purchased. More

Steve Marion and Ali Alhar were extremely professional and efficient, available and prompt. I can’t say enough good things about our buying experience at Showcase Honda. When they were out doing things o and efficient, available and prompt. I can’t say enough good things about our buying experience at Showcase Honda. When they were out doing things other staff would ask us if we were being helped. So many dealerships do not offer that kind of service anymore. Thanks again to Steve and Ali. More

LOVE! SHARMA is the Greatest! Been looking at other dealerships....horrible time for me to buy...but had to.. needing a vehicle that was easy for elderly SHARMA is the Greatest! Been looking at other dealerships....horrible time for me to buy...but had to.. needing a vehicle that was easy for elderly to get in.... He made my experience amazing! More

I hope I never have to buy another car again. This experience makes me never want to buy from this dealership moving forward. This experience makes me never want to buy from this dealership moving forward. More

My experience at Showcase Honda was seamless, thanks to Deneen Smeraldo, Jerry Green, and Tyler in the business office. Deneen is professional, kind, and very caring towards her customers. She has the expe Deneen Smeraldo, Jerry Green, and Tyler in the business office. Deneen is professional, kind, and very caring towards her customers. She has the expertise to guide you through the process of buying a car without pressure. This was the first stress-free experience I have ever had buying a car at a dealership. Thank you, Deneen, Jerry, and Tyler. More

I have least my last 4 cars from Showcase and have been very pleased. This time when I asked for everything to be the same. Sadly, I was lied to! They decreased my annual mileage without disclosure to me v very pleased. This time when I asked for everything to be the same. Sadly, I was lied to! They decreased my annual mileage without disclosure to me verbally. When I asked for everything to be the same and put trust in the place I lease from only to be deceived! Unbelievable! More

Showcase does good business with me. Deneen has always helped me and my son figure out our choices. Deneen has always helped me and my son figure out our choices. More

Showcase has always been there for service and sales with exceptional care. Highly recommend them! Great job Sharma, William, and Roscoe! Thank you!!! exceptional care. Highly recommend them! Great job Sharma, William, and Roscoe! Thank you!!! More