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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
699 Reviews
Call Service Center (626) 415-0972

699 Reviews of Sierra Chevrolet of Monrovia - Service Center

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June 14, 2025

I have had good experiences lately, and only once had a bad experience. The one bad experience with (I think) Jeremy, I was unable to get my Bolt to charge regularly—had to use Internet hacks to reset the More

by mixuerong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Report | Print
Jun 14, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustrations regarding the charging issues with your Bolt, and appreciate your feedback about your earlier visit. It's great to hear that you found a solution with a new charger and that Abraham has been responsive and helpful in addressing your needs. Our team at Sierra Chevrolet is committed to providing the best service possible, and we're glad to have you back. If you have any further concerns or need assistance, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

June 14, 2025

They were able to diagnose, inform of the problem, and make the necessary in warranty repair while I waited More

by gilbert.dominguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your review, Gilbert! We're glad to hear that our team at Sierra Chevrolet was able to diagnose the issue, keep you informed, and complete the warranty repair while you waited. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

June 11, 2025

Joe was great. He helped answer questions and get me in and out. I got an oil chance. He got me ride and one back. Thanks Joe! More

by LYLYPILLY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that Joe provided you with great service and made your oil change experience smooth and efficient. We appreciate your feedback and look forward to seeing you at Sierra Chevrolet for your next service. Safe travels! Sincerely, The Sierra Chevrolet Team

June 05, 2025

Fast service and was ready when promised. Wasn’t told about the 3% charge for using a debit card though. More

by ismaelcisneros69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena 5 stars
Report | Print
Jun 06, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you received fast service and that your vehicle was ready when promised. We do disclose the fee on the repair order every customer signs when they have work done at our service center; however, we appreciate your feedback and will take it into consideration. If you have any further concerns, please feel free to reach out to us at Sierra Chevrolet. We hope to serve you again soon! Sincerely, The Sierra Chevrolet Team

June 01, 2025

Tanya was very informative and helpful. Addressed all of my questions / concerns. Overall had a very good experience with getting my car serviced at Sierra Chevrolet. More

by covinavet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us! We're glad to hear that Tanya was able to assist you effectively and address all your questions. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again at Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

June 01, 2025

very diffcult to communicate with service rep . had to call several times. to finally get answers More

by POPEYEMONTANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience. We understand your concerns regarding the difficulty in reaching your Service Representative and the lack of timely communication. At Sierra Chevrolet, we aim to keep customers informed and accessible throughout the service process. Your feedback is important and will be reviewed by our team. If you'd like to discuss this matter further, we welcome you to reach out. Sincerely, The Sierra Chevrolet Team

June 01, 2025

yes, the service is good, they do not hit you with a lot of add on. only service that you need. More

by GEORGEEWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, George! We're glad to hear that you found the service at Sierra Chevrolet to be good and appreciated our straightforward approach. We strive to provide only the necessary services to our customers. If you need anything else or have further questions, feel free to reach out. We look forward to assisting you again! Sincerely, The Sierra Chevrolet Team

May 30, 2025

Quick and effortless service would appreciate better access to the location, a o e way street make it difficult to find initially, otherwise it was good experience, did not use of shuttle service good t More

by microatom
Recommend Dealer
Yes
Employees Worked With
Abe
Report | Print
May 30, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you had a quick and effortless experience at Sierra Chevrolet. We appreciate your suggestion regarding access to our location and will take your comments into consideration. It's great to know that you found the shuttle service available for future visits. If you have any further suggestions or questions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

May 25, 2025

Abraham was awesome. He took care of my truck and gave me the quotes for the other service I was interested in but for a later date. I will definitely be bringing my truc More

by spacemann2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abraham
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May 26, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that Abraham provided you with excellent service for your truck. We can’t wait to welcome you back to Sierra Chevrolet for your recommended service. If you have any questions in the meantime, feel free to reach out. See you soon! Sincerely, The Sierra Chevrolet Team

May 23, 2025

The service department was very professional and helpful. The check in went smooth and prompt, a very enjoyable experience. Thank you More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Report | Print
May 23, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review, Erik! We're thrilled to hear about your positive experience with our service department at Sierra Chevrolet. Our team strives to provide professional and prompt service, and it's great to know we met your expectations. The team looks forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

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