Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia

Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.5
173 Reviews
4.5

173 Reviews

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173 Reviews of Marvin Orellana

October 01, 2026

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Employee Rating

Service dept is the worst and all other words you can think of that means the worst. Worst representative, worst customer care. More

by daryu12
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Joe Jimenez

Oct 02, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand your concerns regarding your experience with our service department at Sierra Chevrolet of Monrovia. Our team appreciates you bringing this to our attention, and we encourage you to reach out to us directly so we can discuss your concerns further. Your feedback is important to us as we strive to improve our customer care. Sincerely, The Sierra Chevrolet Team

October 01, 2026

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I’m still waiting to get a call back from Marvin to have my car fixed More

by jessica.hernandez0
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Recommend Dealer
No
Oct 01, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Jessica. We understand your concerns regarding the delay in communication about your vehicle repair. Please reach out to us directly at Sierra Chevrolet of Monrovia so we can discuss your concerns further. Your satisfaction is important to us, and we appreciate your patience. Sincerely, The Sierra Chevrolet Team

September 30, 2026

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Marvin is extremely knowledgeable and has great customer service skills. Always calls and text with updates when my truck is in for service. Over all a great guy to deal with. Whatever your paying him its More

by sanjennifer
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Recommend Dealer
Yes
Oct 01, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic feedback, Jennifer! We truly appreciate your kind words about Marvin and are thrilled to hear about your positive experience at Sierra Chevrolet. It's wonderful to know that he kept you updated during your truck's service. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

September 27, 2026

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He and the dealership Friendly, professional and quick no waiting and clean knowledgeable and easy to make an appointment More

by amabisca03
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Recommend Dealer
Yes
Sep 28, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We are thrilled to hear that you found Sierra Chevrolet to be friendly, professional, and efficient. Our team strives to provide a clean and knowledgeable environment for all our customers. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

September 24, 2026

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Marvin is fantastic, he is professional, knowledgeable and has great communication. It is always a pleasure to deal with him when we bring in our vehicles. More

by 118285
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Recommend Dealer
Yes
Sep 24, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with Marvin at Sierra Chevrolet. His professionalism and knowledge truly make a difference, and we’re glad to know you enjoy working with him. We look forward to assisting you again the next time you visit! Sincerely, The Sierra Chevrolet Team

September 21, 2026

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It was good service I will be back for continued service this was a good experience More

by SEAN_SERRANO
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Recommend Dealer
Yes
Sep 22, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review, Sean! We’re delighted to hear that you had a good experience with us at Sierra Chevrolet of Monrovia. We truly appreciate your feedback and look forward to seeing you again for your continued service. Safe travels until next time! Sincerely, The Sierra Chevrolet Team

September 13, 2026

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I took back my car to get check the mildew smell from the air conditioning ( they supposed to clean it in March. I paid over $300.00 dollars for the service and the smell came back to months later. And all More

by XBDA
Service Price Transparency
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Recommend Dealer
No
Sep 14, 2026

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your concerns regarding the mildew smell and the service you received at Sierra Chevrolet. It is important for us to ensure that our customers are satisfied after each service, and your feedback is invaluable in helping us improve. Our team encourages you to reach out to us directly so we can better address your situation. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better moving forward. Sincerely, The Sierra Chevrolet Team

September 12, 2026

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I Love Sierra Cheverolet, They always take good care of me. Everyone that I have ever dealt with at Sierra always treats me with respect, and care. More

by HAPKIDOCHUCK
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Recommend Dealer
Yes
Sep 13, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that you love Sierra Chevrolet of Monrovia and that our team has consistently provided you with respectful and caring service. We truly appreciate your support and look forward to taking care of you in the future! Sincerely, The Sierra Chevrolet Team

September 11, 2026

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Great dealership. Very clear communication and excellent repair jobs. Hourly rate is on the higher side but all the folks who work here are really really great. Would More

by Alex Z
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Recommend Dealer
Yes
Sep 12, 2026

Sierra Chevrolet of Monrovia responded

Thank you, Alex, for taking the time to share your experience with Sierra Chevrolet of Monrovia! We appreciate your kind words about our communication and repair services. While we understand that our hourly rate may be higher, we strive to provide excellent service and value. Your recommendation means a lot to us, and we hope to assist you again in the future! Sincerely, The Sierra Chevrolet Team

September 02, 2026

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Reliable and very profession Issue was solved very quickly, highly recommended to others Thank you More

by karinechalikyan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review, Karine! We’re thrilled to hear that you found Sierra Chevrolet of Monrovia reliable and professional, and that your issue was resolved quickly. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

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