Sierra Honda

in June, 2010 I spent $380 to have my Hybrid Civic (new to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a coolant issue and needed to replace parts. About a week later the light came on again, I brought it in and Chris (who no longer works there)helped me again. After the $98 diagnostic and a test drive later, plus forcing me both times to rent from enterprise for around $50 a day, he said it was because the gas cap was loose and that I just needed to make sure I clicked it 3 times. A few days later my friend and I had to drive up to Sacramento for a wedding, or we tried to... the car started smoking on I-5 in the middle of nowhere, 20 miles south of Bakersfield. The air conditioning cut out, the check engine light came on immediately as the car started rattling and the spedometer plummeted. Luckily I pulled off to the side of the road in time for it to die. In 120 degree heat I called Sierra Honda, explaining what happened as my friend called Triple A, and got transferred 4 times til I finally got ahold of the general manager. The lady was incredibly rude and defensive, informing me that the guy who helped me, Chris, no longer worked there and there was no way to prove that their service was the reason for my engine problems. I said I got the car checked out and spent almost $500 for a shoddy job and asked what she recommend I do. She was beyond rude and when I asked for the name of the nearest dealer she said she couldn't help me and what did I expect her to do? It was my responsibility to just "get off the side of the road!" I told her I would like to have her call the nearest dealership and inform them of the situation, like a doctor who shares medical history with the nearest doctor to help heal a patient, so my car could get fixed. She gave me the number then said there was nothing she could do beyond that. The engine is completely shot, and the kind guy named Richard at Barber Honda (the EPITOME of opposite from Sierra--> water bottles, helpfulness, called Enterprise, honest, competent, efficient, friendly...) told us that the car had been misdiagnosed a problem that caused us to lose the engine, which now costs $4,500 to replace for a USED engine, which is 70% of what we paid for the whole car when we bought it after getting it guaranteed by Honda last month. More

Don't even think of buying a "certified pre-owned" Honda from these rip off artists unless of course you want the wheel and brakes to fall off because their service department, while allegedly doing the 15 from these rip off artists unless of course you want the wheel and brakes to fall off because their service department, while allegedly doing the 150 point inspection for the Honda certification, forgot to put all the bolts on the wheels and brakes. "Wow I have extra bolts/pins after working on that car - maybe I should figure out where they came from" ???? Apparently they just toss those extra parts into a box and forget about it. After being rear-ended by someone that totaled her car my daughter had to act fast to purchase another car. After checking on-llne inventories it looked like Sierra Honda had several cars in the price range, and with the Honda certification she was looking for so she drove from N. Hollywood (quite a distance). The "Honda certified" car my daughter purchased started having problems immediately, and after taking it to a different dealer (closer to where she lived) she found out a WHEEL was about to fall off because someone forgot to put all of the bolts back on, the brakes were falling off because they were also missing bolts, the bushings were torn, three of the belts were badly worn, and on and on and on. It was as if there was NEVER ANY INSPECTION as detailed in Honda's Certification promise. SHE IS LUCKY SHE WASN'T KILLED! The mechanic at Robertson Honda did tell her that the brakes would have fallen off first so that probably would have been enough noise for her to realize something serious was wrong before the wheel fell off. Many calls to Sierra Honda Service Manager and many letters resulted in only a "tough xxxx" attitude from them. If she hadn't purchased the bumper to bumper warranty she would have been left out in the cold by Sierra Honda. Honda Certified Pre-Owned means nothing to Sierra Honda don't pay the extra price you will regret it and in fact will be purchasing an unsafe vehicle that may kill you. Robertson Honda of North Hollywood went above and beyond to get her car to the safety standard it should have been at when she purchased it. and even replaced parts that were not covered by the bumper to bumper warranty. So head to Robertson Honda and don't ever buy a car from Sierra Honda unless you want the wheels to fall off - literally! More

I was looking to buy a 2010 Accord EX sedan (automatic/4 cylinder) and contacted numerous dealers via the internet. After doing a great deal of research, I came up with a price which I thought was fair and cylinder) and contacted numerous dealers via the internet. After doing a great deal of research, I came up with a price which I thought was fair and one that I was comfortable with. Half of the dealers sent a reply e-mail response and that was all I've received. The rest of them skirted around the price by saying things like, "We'll work with you," "We will find one within your budget," and "When will you be stopping by so we can work out a deal." The only one that replied with a definite response was Sierra Honda. I must've e-mailed John Ruiz and Ken Liu over 20 times. I asked all kinds of questions such as the available colors, how many EX's are on the lot, what is needed for the 2.9% special rate, etc. Here is the clincher: After John promised my price, I found a better price (over $500 difference). I contacted John and he immediately stated, "The price is not a problem. I just want your business." Next day, we drove over 60 miles to Sierra Honda and worked with Ken Liu. He explained the entire process to us and did not try to sell us anything extra or change the price. Ken even asked us if we wanted to sell our trade-in through the internet so we can get more for it. WOW! Imagine a salesperson looking out for the client. Amazing. After we purchased the car, Ken spent a good amount of time to explain and demonstrate each function of the car. All I can say is there is still a good dealership out there with great salesperson and manager. THANKS SIERRA HONDA FOR AN AWESOME BUYING EXPERIENCE !!!!!!! More

I bought a Honda Certified Used car.Problem is that the car does not meet Honda Cert Standards.I am working with the DMV and BBB on complaints.Not a trust worthy dealer.They refuse to repair 2 safety items car does not meet Honda Cert Standards.I am working with the DMV and BBB on complaints.Not a trust worthy dealer.They refuse to repair 2 safety items that should have been cought during inspection.Their Service people evidently work very loosely.Everything is secondary to selling a car. More

I bought my 2007 Odyssey from Sierra and felt this was the best buying experience I had out of about 20 in my life with only two exceptions. The two exceptions were many years ago when I picked up great d the best buying experience I had out of about 20 in my life with only two exceptions. The two exceptions were many years ago when I picked up great deals on purchases from private owners. This speaks to the type of experience I prefer when making such a major purchase. I want to take my time, talk with someone who knows the product and can quickly pick up that I am gone the second I feel pressured or hurried. Steve and John were patient, expert, and friendly. I had shopped via internet against eight other Honda dealers. My instincts not only felt best with Sierra, but it turned out my instincts were good to my wallet as well, as I ended up with the best deal at Sierra. I'll be back in a year or two when I need to replace the family's second car. I've recently learned Steve was promoted to Manager at another Honda dealer. Good for him and good for Honda for having the sense to recognize an outstanding employee. Best wishes to Steve. I also finally went back for some major service. Stephen Pratt was my Service Advisor. Once again, I was treated to patience and professionalism. Home run Sierra. Great example to your peers. More

Sierra Honda in Monrovia gave me the deal I wanted. They have proven to me that you need not worry too much about haggling if you do a little bit or research. I went in looking for an Odyssey at a fair dis have proven to me that you need not worry too much about haggling if you do a little bit or research. I went in looking for an Odyssey at a fair discount since it was the end of the year. At first glance, I looked into the low end model but later decided on the EX with leather trim. Why? I brought in an email from a friend(who lives in the Bay area) who forwarded me an awesome price quote ... way below MSRP. I was willing to fly up to the bay area to get the deal but instead, I gave this to the nearest Honda dealer. I first dealt with, John Ruiz, who managed to speak to his supervisor and receive a thumbs-up to approve the deal. That was the quickest and best deal I've ever had and I'm an internet geek who can't stand salespeople (especially the car kind), but this experience made it clear... be prepared when you go to the sales floor = bring a quote. The not so quick part was the paperwork. It's a lot quicker to get married than to buy a car. Thanks John for the great deal! More

I'm an Internet shopper and a cash buyer for cars because I want to avoid wasting my time in negotiating and financing at the dealers'. I did my homework online and got a great price in email from Honda Sant I want to avoid wasting my time in negotiating and financing at the dealers'. I did my homework online and got a great price in email from Honda Santa Ana. But by the time I transferred enough money from my saving to my checking account (took 3 days), my colors were sold out. So I had to look for another dealer who can match the offer and had my colors. John Ruiz of Sierra Honda kept asking me to come in after I forwarded my email quote to him. I reminded him several times that by forwarding the quote to him, I assume he would honor the price once he verifies the email was not a hoax. I was concerned that this would turn out to be a lure but since he had my favorite color, I couldn't resist the temptation. After inspecting the car I wanted, we sat down to verify the email I brought. He went to another room where I couldn't hear him and came back saying the price was a typo. I wanted to laugh but just walked out. Guess this is the only excuse he could use other than claiming my email was faked, which I doubte he dared to say. How could it be a typo? I emailed back and forth with the salesman who sent me the official quote to confirm the exact trim, OTD price and colors and I would have bought one from him if I was more flexible with the colors. I trusted him very much because he sold my friend a similar car also at a great price recently. Now in retrospect, I don't think John Ruize was willing to match the price before I went there and just tried to lure me in, and I doubt he even talked to the right person (or anyone) in the other room. Otherwise, why didnot he allow me to hear the phone conversation? The fact that he didn't want me to hear the conversation just added to my suspicion. To be fair, I have to say that there is still a tiny possibility that someone in Santa Ana indeeded told him that. But if you trust my judgement, stay away from this dealer. More

Unlike the other reviews that were posted, I have a totally different feeling towards Sierra Honda. Test drive went well but it just went downhill from thereon. The salesman who we were dealing with totally different feeling towards Sierra Honda. Test drive went well but it just went downhill from thereon. The salesman who we were dealing with left in the middle of doing our paperworks, so a very rude sales lady ended up helping us. She lied and told us other dealers who are selling the same model will never sell below their sticker price, but little did she know we had been in contact with another dealer and they were willing to slash their price. But with Sierra Honda being closer, I decided to go there. After I told her about this, she then changed her story and say the Honda dealers "in their area" sticks to their sticker price. So not all Honda's are like that as she previously claimed. What a joke. So my overall experience is about a "0" but since the rating scale only starts from a "1", I give it a "1". Anyone who is considering going, I would definitely not recommend it. More

I actually went in to buy a pre-owned Toyota. Despite that, the customer service was excellent. Overall, it's a very open-minded, friendly dealership. I would definitely consider buying a Honda for my that, the customer service was excellent. Overall, it's a very open-minded, friendly dealership. I would definitely consider buying a Honda for my next car just because of them. More

I originally requested a quote for a 2005 Accord LX V6 through an Internet service. I received their bid through e-mail; it wasn't very competitive, but there was also a note that they had never lost a s through an Internet service. I received their bid through e-mail; it wasn't very competitive, but there was also a note that they had never lost a sale because of price.<br><br>Initially, I got a quote which was more than $750 less from Honda of Santa Monica, but the deal fell through because when we parked the car after the test drive a porter crashed into the new Accord we were about to buy.<br><br>Remembering the e-mail from Sierra, I called them and asked if they had the car I wanted and if he could match the price. Scott said he was happy to match any price in writing, I didn't have a quote in writing, but asked if a call to verify would be acceptable, and he said yes. I also spoke to Michelle who physically went to check out that the car I wanted was still there.<br><br>My family and I went down the dealership, Scott first showed us the car, let us inspect it and took us out for a test drive. Then we went in and did the paperwork with the finance manager while the car was being prepped for delivery. <br><br>There were no hassles, and they didn't play any games. They did not try to tell us they could not sell the car because of price, nor did they push a warranty or lojack nor did anyone complain once that "we aren't making any money off this deal," as so many other dealers have done.<br><br>After the paperwork, we went out to the car, and Scott taught us how to use all the features, and we drove off with our new car.<br><br>This is the best car purchasing experience I have ever had. I highly recommend Scott Reynolds, Michelle Tan and Sierra Honda. More