Sierra Subaru of Monrovia

On driving down from Fremont CA on a visit to support my mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday mother following surgery, I discovered a significant oil leak and brought my 2010 Forester in for evaluation. Appointment was made on-line on Sunday and on Monday Rafael Ibarra was my service advisor. He was extremely efficient and communicated clearly on the process, getting me a loaner as it was likely to take > a day to complete. I received a timely video evaluation and Rafael made sure to keep me up to date on the needs and scheduled the work. Loaner was excellent and picking up my car afterwards was quick and efficient. Rafael went over the charges clearly and got me back on the road quickly. Great experience and Rafael clearly understands customer service at a high level. I would highly recommend Sierra Subaru of Monrovia and Rafael in particular to handle your repair needs. More

My first experience and will not be the last thanks to the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful infor the outstanding professional service provided by Yadira Cedillo! She took care of my problem and concerns with my vehicle and provided helpful information to me. She kept me updated with the status of my car issues and allowed me to keep the loaner car longer in order to make sure my repair was completed. I asked if it would be possible to get my car washed since it had been there for over a week and without hesitation, she made sure my car got washed when I picked it up. Overall, 10/10 for Yadi Cedillo! Thank you for your wonderful customer service! More

I appreciated Yadira's customer service. However, the service is expensive without using a coupon. However, the service is expensive without using a coupon. More

I drive an extra 15 miles each way to have service performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely e performed by Sierra Subaru of Monrovia. Not only is their sales dept the most professional and positive experience, their service depart routinely exceeds expectiations. My service advisor, Sandy Perez, was quick, efficient, professional; she explained exactly what service was required, kept me informed while I waited, and when the technicians identified an unexpected problem she reported the problem, recommended a solution, advised on any additional costs, which were all reasonable. Comfortable and quiet waiting area made the time go by quickly. More

Salesman Jeff Lee is eager to listen to customer requests and work with you to find the right price for the vehicle. As a first time Subaru owner, he was a great first point of contact for the purchase of my and work with you to find the right price for the vehicle. As a first time Subaru owner, he was a great first point of contact for the purchase of my Forester. He is communicative, but never pushy. Sales manager Gilbert is nice and direct. He was willing to work on with me price, especially with add-ons that I did not want on my vehicle. Great sales manager with an obvious passion for his work. Encore specialist Dominick Segarra was also very open about questions and issues I had regarding my purchase. He explained everything to me in detail and was very patient with my questions. Finance managers: Experiences will vary. Alex Hernandez was the first finance manager I spoke to. He was communicative, transparent, and took his time answering my questions. As far as finance managers go, my experience with him was great. Overall, this dealership has employees that care about their work and are willing to work with you so you can take a vehicle home. I would recommend this dealership. More

Sandy Perez was awesome, excellent customer service, She was professional and friendly, explained everything in a clear and concise way. was professional and friendly, explained everything in a clear and concise way. More

I was pleasantly impressed by Robert Gauntt’s approach when he saw me looking at vehicles in the lot of Sierra Subaru of Monrovia. He was friendly, casually polite, and asked what I was hoping to do that when he saw me looking at vehicles in the lot of Sierra Subaru of Monrovia. He was friendly, casually polite, and asked what I was hoping to do that Sunday. He listened. He did not try to talk me into what he thought would be good for me. I felt respected. I left the vehicle I drove in, and drove out in the car that I wanted! More

Went for a maintenance oil change. They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! They had my car ready in about 2 1/2 hours. Sandy Perez was really helpful! More

Monrovia Subaru dealership is my go to dealership. Everything from a genuine welcome, through the signing is a smooth process. I wouldn’t go anywhere else. Everything from a genuine welcome, through the signing is a smooth process. I wouldn’t go anywhere else. More