Sierra Subaru of Monrovia

Great Sales Experience Ruined by Worst Finance Manager – Avoid Tanya Ly On 4/16/2026, we visited Sierra Subaru of Monrovia to purchase a used Subaru Forester. To be fair, the sales team and overall proce Avoid Tanya Ly On 4/16/2026, we visited Sierra Subaru of Monrovia to purchase a used Subaru Forester. To be fair, the sales team and overall process up until the finance stage were smooth, helpful, and professional. Everything was going well—until we got to the finance department with Tanya Ly. That’s where the entire experience completely fell apart. Tanya Ly rushed us aggressively through signing legal documents and made it clear she had no patience for customers who actually want to review what they are signing. These are binding financial contracts, yet she did not allow proper time to read or understand anything. Whenever we tried to ask questions or slow things down, she became visibly irritated, dismissive, and disrespectful. Instead of helping, she pressured us to just sign and move on. When we raised concerns, her behavior escalated—she raised her voice and treated us like an inconvenience. This is completely unacceptable, especially for someone in a finance role where professionalism and clarity are critical. To make matters worse, she was texting on her personal phone while we were sitting there reviewing documents. That alone shows a complete lack of respect and professionalism during an important financial transaction. It’s extremely concerning that the dealership puts full responsibility on the customer once documents are signed, yet allows a finance manager to rush, pressure, and dismiss customers during the most critical part of the process. The sales team did a great job, but unfortunately, the final step with Tanya Ly completely ruined the experience. Be very careful. Do not let yourself be rushed, and be prepared to walk away if you are treated this way. More

pleasant and helpful staff go above and beyond to assure your satisfaction both in sales and in service departments your satisfaction both in sales and in service departments More

Alexander Ordonez was extremely helpful. He was able to process my service efficiently and professionally. He was able to process my service efficiently and professionally. More

This was my 2nd Subaru Solterra that I bought from Sierra Subaru in Monrovia, CA. Jordan Bejjan was aware that I wanted a 2026 and knew I was on limited time as my lease was coming due. He did what the previ Subaru in Monrovia, CA. Jordan Bejjan was aware that I wanted a 2026 and knew I was on limited time as my lease was coming due. He did what the previous dealer or any other local dealers were not willing to do nor even try and got me the car I wanted at a fair price, knowing I am a public educator. When my husband questioned my loyalty to Sierra and Jordan, he was not disappointed. My husband hated “the sale” portion of buying/leasing a new car transaction and Jordan could read this, I didn’t have to tell him. Plus, Jordan was always a very good sport when I would poke at him, never losing professionalism, but playing asking enough so that I felt comfortable. We travel a long distance to service the car there as well and the service staff are fantastic as well. And you get the same service advisor who gets to know you so you’re not having to explain your expectations to a new/different person every time you go in for service. When a crack appeared in my new Solterra (my first, in 2023) the service manager worked with Subaru to replace it at no cost because of previous issues Subaru encountered with their windshields. I would not go anywhere else to buy/lease or service my car. More

They made sure my service time was done in an efficient manner and helped me make it an easy drop off. manner and helped me make it an easy drop off. More

Sandy is an amazing adviser. She made sure to explain everything that they are doing and going above and beyond to make it a wonderful experience to be there! She made sure to explain everything that they are doing and going above and beyond to make it a wonderful experience to be there! More

I had my first service it was very quick Michael was friendly and courteous answered all my questions friendly and courteous answered all my questions More

Yadira Cedilla was extremely helpful when I brought my 2023 Subaru Forester in for its 30 month service. Besides sending frequent texts describing the progress and including photos of the Subaru's unders 2023 Subaru Forester in for its 30 month service. Besides sending frequent texts describing the progress and including photos of the Subaru's underside, she explained everything that was done in terms that even a little old lady from LaVerne could understand. She also gave helpful advice about when to install the next set of windshield wipers. Thanks so much, Yadira! More

Steven’s are the best salesman in the whole area and I am very happy to see him again and thank you for Sierra dealership to make this opportunity happen very happy to see him again and thank you for Sierra dealership to make this opportunity happen More