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Sierra Subaru of Monrovia - Service Center
Monrovia, CA
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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397 Reviews of Sierra Subaru of Monrovia - Service Center
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August 11, 2022
The dealership is nice, clean, and a friendly staff. I'm not going to blame them for the cost of my service, however, it was OUT OF CONTROL. $127.00 for an oil change. Yes, you are reading that correctl I'm not going to blame them for the cost of my service, however, it was OUT OF CONTROL. $127.00 for an oil change. Yes, you are reading that correctly. Granted, I did have full synthetic oil, but come on now... Last time it was $79.00 and that included a tire rotation, but not this time, that was extra. I have 230K on my 2013 Outback, and get the oil changed every 5K miles. I switched from another dealer because of other issues with my sons 2021 WRX-sti purchase. I am going to check around to see what deals I can find next time, because nothing was offered to me for this service. More
by rlookabaugh
Employees Worked With
August 08, 2022
Great service and was a positive experience. I will definitely be back! Well done all. I will definitely be back! Well done all. More
by Subaru Owner
Employees Worked With
July 28, 2022
I am very grateful and lucky Sierra Subaru was able to find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processin find an opening for in their service department in the afternoon when I called in the morning. Jamie in the service department was quick in processing my documents when I arrived. And when the work was done, Jamie showed me the results on paper and what is needed the next time. It was great that The Sierra Subaru team text me during my appointment and to text them back if I needed anything. Thank you Sierra Subaru Team. More
by Su-Out-Pu
Employees Worked With
July 01, 2022
Catherine was great from the moment I stepped into the Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friend Service Dept! She was wonderful, friendly, professional, on top of my visit, and had a friendly smile! I observed that the employees were all friendly and eager to help, not always the case in our society. I will be returning to Sierra Subaru with this level of service. Your technician, Ismael, I believe did a good job. I need to return shortly, at that point will know if all the issues were resolved, only reason I didn't give a 5 star rating. More
by SubLady
Employees Worked With
June 30, 2022
I was due for a 24 month free service but missed the date due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work d due to Covid. My service advisor Rafael Ibarra covered me anyway, and there was no charge. My car was ready on time. I plan to have all future work done at Sierra Subaru. More
by tlieser
Employees Worked With
June 28, 2022
Catherine was extremely helpful in assisting me with my first oil change experience at Subaru first oil change experience at Subaru More
by Meemeel25
Employees Worked With
June 24, 2022
My last service visit was quick and with minimum hassle. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. Jaime did a good job of keeping me apprised of the progress and the work was done earlier than the estimated time for completion. More
by stan6cv
Employees Worked With
June 23, 2022
Jennifer offers the best customer service time and time again. Thoroughly explains the process and will always follow up to ensure I was taken care of. again. Thoroughly explains the process and will always follow up to ensure I was taken care of. More
by mjr84355
Employees Worked With
Jennifer Sauer
June 22, 2022
Rafael Ibarra, my service representative was very helpful and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. and extremely knowledgeable. While the wait was longer than I had hoped, he did a good job of keeping me informed of the technician's progress. More
by dianemorrison2253
Employees Worked With
June 16, 2022
Excellent customer service overall and my service advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend R advisor, Rafael Ibarra, was very nice, communicative, and solution-oriented when it came to fixing the issue with my Subaru. I would 100% recommend Rafael and his service advisor guidance. A+ customer service. More
by Ki3verson
Employees Worked With
