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Sierra Subaru of Monrovia - Service Center

Monrovia, CA

4.9
379 Reviews

379 Reviews of Sierra Subaru of Monrovia - Service Center

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February 22, 2024

Jaime Vega who helped me at Sierra Subaru of Monrovia was terrific! He was friendly, courteous, and professional. I took my vehicle in for service bright and early, and Jaime welcomed me with a smile and ent More

by julieallen0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Sierra Subaru of Monrovia responded

Thank you for sharing positive feedback on Jaime! We want all of our guests to be treated to service that is welcoming and reliable, so we're happy that's exactly what Jaime provided for you. We look forward to your next visit!

February 18, 2024

Jaime Vega exceeded my expectations for my first visit with servicing. Hope to work with him again. More

by sandyshoaff
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Sierra Subaru of Monrovia responded

Sandy, Thank you for leaving Jaime this positive review! Providing top-notch service is so important to us, and we are glad that Jaime's efforts met your satisfaction during your first service visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

February 17, 2024

I always go here for any service needs I have. Let’s get the job done and do it right is how I explain the service More

by victoria.kederian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
Feb 21, 2024 -

Sierra Subaru of Monrovia responded

Victoria, Thank you for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are glad that our team consistently provides you with thorough and efficient service. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

February 16, 2024

Everyone at Sierra Subaru is great! Especially the techs that have helped me, Jaime Vega and Rafael Ibarra, these guys do their best to get me in and out quickly when I've needed to co More

by lydiabnice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Sierra Subaru of Monrovia responded

Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that Jaime and Rafael provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Safe travels.

February 16, 2024

Service provided was excellent. Everything about the battery issue was explained and repaired to my satisfaction. More

by john.logsdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Sierra Subaru of Monrovia responded

John, Thank you for your 5-star rating! We are glad that our team got your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 16, 2024

Jaime Vega did great, he was friendly, and he listened while I explained about the issue that I was having with my vehicle . When I returned, Jaime explained that some part of PC module had to be replac More

by 1grytchace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Sierra Subaru of Monrovia responded

Thank you for sharing the positive experience you had with Jaime! We are happy to hear that he provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 10, 2024

Yadira Cedillo was amazing and knew her stuff. She kept me informed and updated throughout the entire process (a safety recall), which was very reassuring. For another issue she even went outside More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadira Cedillo
Feb 13, 2024 -

Sierra Subaru of Monrovia responded

Mario, thanks for the fantastic review of Yadira! Yadira is the consummate advocate for our guests, and we're pleased she took exceptional care of you and your vehicle at this visit. Thank you for continuing to choose Sierra Subaru!

February 02, 2024

Raphael took good care of me, finding a loaner. Quick turnaround. Thanks! Haikus are easy. But sometimes, they make no sense. Refrigerator. (15 word minimum) More

by 06 ForesterXT
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Sierra Subaru of Monrovia responded

Thanks for the positively poetic review! We're pleased Rafael provided you with an accommodating experience in our service department. We look forward to your next visit!

February 01, 2024

Rafael Ibarra was very courteous and friendly. My visit at Sierra Subaru in Monrovia was flawless. More

by Subaru24rocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Sierra Subaru of Monrovia responded

Awesome! We're very happy to hear that. Rafael is an amazing person to work with, and always has our customers' best interest in mind. Thank you for choosing Sierra Subaru for your automotive needs!

January 31, 2024

1) Differences between quoted price (on phone) and actual cost 2) 2015 Forester needed new axles and control arms without any collisions or significant road events 3) Refused to recap differences in costs More

by lewwatson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Vega
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime, Tony
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