Silko Honda

I always recommend Silko Honda whenever a friend or relative mentions they are looking for new car. My husband and I have now gotten 3 cars and a minivan from them over the years, and their service is relative mentions they are looking for new car. My husband and I have now gotten 3 cars and a minivan from them over the years, and their service is unquestionable. I have not had a bad experience, in fact, I find they go out of their way to assist me. My husband called about a part this morning and the next thing I know, he is getting in the car for the drive, because they made time right away. We live in Rhode Island, so it is a drive, but it is worth it. As a woman, I was completely taken advantage of at the last dealership I went to. While I did realize it a couple years into my outrageous payments, it wasn't until Joe at Silko gave me a dose of brutal honesty about the situation and helped me remedy the issue. Not only did he get me into a more reliable car, my payments were lower! Recently, my husband and I went in becuase we needed to get a bigger vehicle for our growing family. TJ met us with a smile and showed us our options, answering any questions we had. Rodney and Joe were there, made themselves available to us for any additional questions or concerns,and were courteous, friendly and professional. When we went back to sign the paperwork, Joe again was available and gave us his undivided attention. Matt Sherman helped us with our registration and he and Adam even assisted us with figuring out how to work the navigation system, the rear entertainment for the kids, etc. They did not want us to be confused with all the new additions and offered their assistance at any time if we had questions, which we did take them up on and they were again friendly and available. I highly recommend Silko Honda. More

We wanted to buy a new Honda Fit and were looking for a specifc color, as they did not have one available on Cape Cod. We called Silko Honda and were told they had one available in the color we wanted on t specifc color, as they did not have one available on Cape Cod. We called Silko Honda and were told they had one available in the color we wanted on the lot and to drive up to see it. When we arrived, we were told it was not on the lot but it was supposed to arrive that day. It was an "honest mistake". This was either complete laziness or manipulation. All they had to do was recognize the trip from Cape Cod would be long and expensive, so before you leave, let's make sure one is on the lot and have someone go look! We rearranged our work schedules, spent time, gas, money to drive all the way from Cape Cod because no one cared enough to actually look on the lot to make sure the car was there. We would have waited another day or two to buy the car if they just said they would call once they were sure it was on the lot, especially knowing it would cost us time and money for nothing. The worst part is the manager kept saying with the help of someone else from sales - it was "an honest mistake" - and blaming us - saying haven't you ever made a mistake. This did not have to happen - it was avoidable and a real lack of care - or maybe they will say anyting to get you to drive to their dealership rather than go to another dealer. In my opinion, I would never buy a car at Silko and would encouarge friends to go somewhere else. A real lack of concern and care. More

They are typlical used car salesmen. they will tell you anything you want to hear and as soon as you buy they wont even make eye contact with you anymore. Tony is a low life and Roger doesnt return calls. anything you want to hear and as soon as you buy they wont even make eye contact with you anymore. Tony is a low life and Roger doesnt return calls. If you have a problem they will try very hard Not to fix it, or wait until your out of warrenty then charge you. all around garbage stay away from the low lifes that work there. More

Made appointment at 11 with Roger (TJ told me who to see) one week in advance for oil change, new wipers and to discuss trading in my Honda Pilot lease. I was so specific to the 4 scenarios I wanted to disc one week in advance for oil change, new wipers and to discuss trading in my Honda Pilot lease. I was so specific to the 4 scenarios I wanted to discuss at my appointment. When I got their Roger didn't even know I was an existing customer let alone that I had an appoint with him. He pawned me off (I felt that way) to a sales person. The sales person literally had to get up for every single question I asked...took at least 5-10 minutes per question. It was like pulling teeth trying to get any information, especially financial. At one point he left us for almost 30 minutes. I truly felt like no one could be bothered wanting to help me. The service man came out and told me they did not have the windshield wipers in stock (even though I had scheduled the point a week earlier.) I actually had anxiety by the time I left. I went to Bernardi Honda and they were fantastic! It was worth the drive! More

There is a very unprofessional sales and management team in place at Silko. Liked others, we traveled way out of our way based on a price given over the phone and was assured it was real and available. You in place at Silko. Liked others, we traveled way out of our way based on a price given over the phone and was assured it was real and available. You guess the rest...the patients have taken over the asylum. Save time and aggravation and shop elsewhere. This is old school auto sales with every negative implication that implies. More

My Wife and I were very interested in new Honda. We talked with a slimy salesman, looked at the different options and decided we would like a test drive. Upon hearing this the salesman took my driver's talked with a slimy salesman, looked at the different options and decided we would like a test drive. Upon hearing this the salesman took my driver's license claiming this was normal. He photocopied it and asked us more questions (phone #, etc...). After this he informed us we could not test drive the car until we put down a deposit. As we got up to leave he had us sit down and got his manager. The two of them badgered us in an attempt to have us lay down a deposit. Worst of all for the next few weeks I received tele-marketer calls from them. LEAVE ME ALONE!! HORRIBLE More

I would never visit this dealership. They are crooks and tried to keep my deposit despite never signing a purchase and sales agreement. They make many promises and then don't keep them. To make matters eve tried to keep my deposit despite never signing a purchase and sales agreement. They make many promises and then don't keep them. To make matters even worse they don't return phone calls once they have you hooked. BUY ELSEWHERE OR YOU WILL REGRET IT !!!! More

We purchased 2 new hondas about 6 years ago at silko honda. They told us how much better there trade in values were etc... Went to trade one in last year and they told us they would give us about $6000 honda. They told us how much better there trade in values were etc... Went to trade one in last year and they told us they would give us about $6000 for the acord which was in great condition. We were looking to by a van. We ended up buying a chrylser instead because hey gave us about $9500 for our trade in plus an aditional $4000 rebate!!! We also have a 2002 CRV...The check engine light came on so we brought it in to silko. They called us to let us know that we needed several different things including, a thottle bti, a catalatic cnvtr, a new transmission totaling more than $6,000. I could not believe it considering it seemed to run alright. Anyhow after speaking to my husband we recalled paying extra money for their extended warrantee. I called them back apparantly they had overlooked that (yeah right!). Well to make a very long story short, the insurance company who we had purchased the extended warantee from came out twice (they had to approve one thing at a time) Come to find out I did not need the transmission...Had I said in the beging, "do what you have to" they would have made an extra $3000 from me...THEY ARE CROOKS!! Oh actually $3600 because when I signed the papers that the insurance company had covered, the total was over $600 less than what they were going to charge me. I also left a message for the owner Adam on his voicemail and he NEVER returned my call. He must have forgotten that he personally came down to thank us for the purchase of two hondas and we could contact him if if there was anything he could do for us. Good luck in your search for a honda. They are decent cars, but I do not recomend this dealership. More

I have to say this was the worst place I ever delt with. I actually signed a contract to buy a new Honda Accord, and that is when I was treated like dirt. I complained to the Honda corportation, because I I actually signed a contract to buy a new Honda Accord, and that is when I was treated like dirt. I complained to the Honda corportation, because I was so badly mistreated. I the worst part was they expected me to shuttle thier employees around, (Im a woman)and these are unsafe times for anyone. They then got mad at me because I refused, never once did they ask it was assumed that I would. I was also yelled at because I didnt bring all my keys in when they installed my remote starter..(They never said I had to). That and they added all kinds of fees to my price. I asked the Honda Corp to set up an appt with the Owner of Silko, so He could say he was sorry and explain how they would stop this from happening to someone else. He of course refused, lieing to Honda Corp. saying that they gave me 400$ of free stuff...which I have the paper work proving that I payed for. NEVER, EVER buy a car from this company ever. At first they seem great, but as soon as you sign papers, your doomed! More

I had an extremely unpleasant experience at this dealership. I was promised a price on a car that I was very interested in by the sales agent I dealt with over the phone. He enticed me into drivin dealership. I was promised a price on a car that I was very interested in by the sales agent I dealt with over the phone. He enticed me into driving several miles out of my way to the dealership only to have the management state that they would not even come CLOSE (eg: $700-1000) to honoring the figure that I was promised on the phone. Management was EXTREMELY condescending to me and my family (we don't know much about used cars). At one point the sales manager was literally YELLING at my girlfriend. I would have been more than happy to pay their price if they had just been HONEST and STRAIGHTFORWARD with me and were more respectful. When buying a car, I think you are entitled to a degree of respect and part of selling a car is making the purchaser feel good about their choice. Not a single member of the staff took the extra steps to help me with my decision. In the end, one's self-respect is worth a lot more than a "good deal" on a used car and so I walked away. I don't know what other Honda dealerships are like, but look elsewhere for better service and the respect you deserve when you are about to drop serious $$$$. More