Silsbee Toyota - Service Center

I have used this dealership for many, many years in servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken servicing my Toyota. This past experience has been the worst. My appointment was at 11 AM. It was almost 40 minutes before my vehicle was ever taken back for an oil change. When checking me in for my service appointment, Lisa was not very friendly and was blunt when answering my questions despite me being respectful and only seeking answers. The other lady at check-in rudely interrupted me when I was asking Lisa about a coupon. This was very unprofessional since Lisa was my "writer." Neither of them cared to understand my questions and basically shut me down by not listening to me. I am deeply saddened by this experience especially since I have consistently used this dealership for all my servicing since 2018 when Jessie and Mason were writers together. If this is the new level of service that Silsbee Toyota has, then I will be looking for another Toyota dealership. More

Service was fast and staff was very courteous wait time was minimal sales staff came to make sure we happy with our purchase was minimal sales staff came to make sure we happy with our purchase More

My experience with the service department was satisfactory. They were on time for my appointment, and completed the work in a timely manner. satisfactory. They were on time for my appointment, and completed the work in a timely manner. More

Very easy to make appointments and everyone greets you when you walk in and has your stuff ready to go. As they service your car they keep you informed on what’s going on and if you need any extras done. when you walk in and has your stuff ready to go. As they service your car they keep you informed on what’s going on and if you need any extras done. Love having my service done here!! Everyone is so nice and make it a great place to do business! More

Amanda did a great job! ! She always has a smile on her face. It's nice to see her friendly face. ! She always has a smile on her face. It's nice to see her friendly face. More

Amanda called me to let me know that the Camry was done and back at the dealership. The window tinting process was completed and the car was ready for pick up.. She was professional and helpful. and back at the dealership. The window tinting process was completed and the car was ready for pick up.. She was professional and helpful. More

Always excellent service. All personel are friendly and get the job done, as stated. Any extra items noted are notified by phone for consult. All personel are friendly and get the job done, as stated. Any extra items noted are notified by phone for consult. More

Great service friendly people love it! Come on this is why we dont do this! Come on this is why we dont do this! More

As always they are very efficient at getting our truck serviced. We are very happy with the way that we are treated with respect and the courtesy of all the employees. serviced. We are very happy with the way that we are treated with respect and the courtesy of all the employees. More

No problems in & out in good time. Kept me informed of the service and sent pictures of my vehicle as they where doing the service. Kept me informed of the service and sent pictures of my vehicle as they where doing the service. More