Silver Star Motors

Five Gold Stars for Salesman Vance Valente I just purchased a CPO C400 from Vance Valente at Silver Star Motors. Despite traveling from out of town to NYC for a beautiful and rare sports sedan I just purchased a CPO C400 from Vance Valente at Silver Star Motors. Despite traveling from out of town to NYC for a beautiful and rare sports sedan, his attention to detail made my deal as painless as possible. First, I received a Cars.com alert last Saturday morning, responded, and was called within 10 minutes from Vance's also excellent Internet sales colleague, Alex Puk. I was astonished to learn the car was the color combination I was looking for (black with gray leather), and had just over 12K miles. After a couple of calls and emails between Alex and me, we settled on a price, I made a deposit and received a signed buyers order no more than an hour after our initial contact. From that point, Vance took over, sending me pictures of the car as it arrived off lease and assuring me that it would be cleaned and detailed to perfection. Coming from the Metro DC area, I wasn't familiar with the process of getting from Amtrak to the NYC Subway, so Vance texted me detailed instructions on transiting from Penn Station to the R line (station conveniently located adjacent to the Silver Star showroom). As I was heading north on Amtrak, he emailed me photos of the now pristine detailed car, clearly excited at how nicely it turned out, and double-checked to make sure I knew how to make the Amtrak-Subway transfer. A couple of hours later when I arrived at the showroom, I learned that the photos hardly did my "new" C400 justice. It was perfect inside and out and indistinguishable from a brand new C-class (other than the telltale C400 logo that lets Mercedes-Benz aficionados know it's a 2015). Gary, the delivery consultant, was also a very bright, customer-focused young man, who showed me some of the hidden features of my car that allowed me to enjoy it as soon as I drove off the lot. The Silver Star showrooms (both new and pre-owned) were packed with high end Benzes (S Classes - including a Maybach, an AMG GT, and others), but despite my relatively modest purchase of a three-year old C Class, Vance, Alex, Gary, Frank Galante from Finance and the entire Silver Star team made me feel like I was their only customer. Thanks to Amtrak delays, I was unable to depart with my new car until 7 p.m. When I arrived home, I received an email from Vance hoping I had made the 275 mile drive safely, and another email from Alex indicating that he heard I had arrived and thanking me once again for my business. What more can I say: a great price on a perfect, low mileage C400 from sales and support people who treat the customer like royalty, know their product, and clearly enjoy their work. Coming from 275 miles away, I purchased from Silver Star purely by happenstance due to the Cars.com listing, but Mercedes lover that I am, if I lived in Metro NYC, I have no doubt that I'd be a repeat customer. Thanks once again for a great and rewarding purchase! More

Silver Star Mercedes has a Gold Star Salesman No one worked harder than Vance Valente to find me the perfect used Mercedes. There were certain features that I wanted and Vance went out of his way No one worked harder than Vance Valente to find me the perfect used Mercedes. There were certain features that I wanted and Vance went out of his way to check every leased Mercedes E350 that was being returned until he found me my PERFECT car. Vance is a low pressure guy who loves the product he sells. He is professional and well organized. No sales person has ever mafe a purchase experience as enjoyable and seamless as he did. Definitely a 5 star recommendation! More

Best Salesman to Date I had the chance to purchase a New Mercedes for my wife this past month and let me tell you the follow up from the minute I called the dealership and I had the chance to purchase a New Mercedes for my wife this past month and let me tell you the follow up from the minute I called the dealership and was sent to Vance Valente a Salesman who new his product inside and out. He found the exact vehicle I wanted and stayed with me every step of the way. I recommend anyway looking for a Benz to call Vance More

Execlant personal service from Vance Valente . This is my 5th Mercedes. I have never brought a car from Silver Star . The process of buying a car was so easy from Silver Star . The sales man Vance This is my 5th Mercedes. I have never brought a car from Silver Star . The process of buying a car was so easy from Silver Star . The sales man Vance Valente was curtis and knowledgeable. He delivered the car when he said and set up my blue tooth .walked me through the cars features . It was a very pleasant experience. I will refer Silver Star and Vance Valente . More

GO ANYWHERE ELSE!! Awful customer service. I came in looking to trade my car, looking for an upgrade on my E class. Sales person would't run the numbers on my trade, was Awful customer service. I came in looking to trade my car, looking for an upgrade on my E class. Sales person would't run the numbers on my trade, was super uninterested. I left and decided to get my now new car at the manhattan Mercedes. The level of professionalism at silver star is non existent as is their customer service. More

Wonderful Service! I want to say a very big thank you to silver star motors! Especially Giuseppe , all I can say is that "he's the man!". He made me feel so welcome an I want to say a very big thank you to silver star motors! Especially Giuseppe , all I can say is that "he's the man!". He made me feel so welcome and I wasn't pressured to buy a car from him at all,he said to me "you don't have to buy the car if you don't like it".. not like other places they try to pressure you into buying a car from them but this was not the case.He also made sure to keep intouch with me until the last day of pick up. Great sense of humor and personality! Keep up the good work Giuseppe and continue to keep smiles on people's faces! Take care!. More

I have never been happier with a car buying experience!! From my very first conversation with Giuseppe, I knew that I could relax and just trust him. Boy, was I right....I LOVE MY NEW CAR!!! Giuseppe was ex From my very first conversation with Giuseppe, I knew that I could relax and just trust him. Boy, was I right....I LOVE MY NEW CAR!!! Giuseppe was extremely attentive, knowledgeable and patient (I was on the fence between 2dr or 4dr) throughout the whole process. I HIGHLY recommend Silver Star and specifically recommend Giuseppe!! More

Giuseppe is the best From the moment I stepped into the office Giuseppe made me feel at home and he took his time to show and educate me on my choice. I was really impress From the moment I stepped into the office Giuseppe made me feel at home and he took his time to show and educate me on my choice. I was really impressed. He also followed up with me. I have no complaints. More

At silver star I felt right at home Amazing amazing amazing , he went out of his way to make sure the the car purchased was in excenellent fondition ! He made both an emotional and perso Amazing amazing amazing , he went out of his way to make sure the the car purchased was in excenellent fondition ! He made both an emotional and personal connection with my mom and I. Keith was so passionate in providing the customer service we desired. Even after the sale he continued to stay connected with us and told us to akwaysfeel free to reach out ! Finance manager and sales manager were both amazing as well ! spoke to us and made us laugh while we waited for paper work. I highly recommend this place trust me you won't regret it ! More

NEW CAR Getting my new car was very easy I walked in to look and came out with my new car without any problem, if you're shopping for a new BENZ this is the p Getting my new car was very easy I walked in to look and came out with my new car without any problem, if you're shopping for a new BENZ this is the place to go More